Checking the Quality for a merchandise Point of Sale (POS), minimizing errors in the process, identifying defects related to process and other operations, preparing day end reports and sending it directly to the client, generation of feedbacks and coaching’s and sending them directly to the client supervisors. Responsible of handling a team of 5 members, providing solutions to their queries, feedbacks and other related operations. Commonly using secured portals of Cingular AT&T Wireless and… Show more Checking the Quality for a merchandise Point of Sale (POS), minimizing errors in the process, identifying defects related to process and other operations, preparing day end reports and sending it directly to the client, generation of feedbacks and coaching’s and sending them directly to the client supervisors. Responsible of handling a team of 5 members, providing solutions to their queries, feedbacks and other related operations. Commonly using secured portals of Cingular AT&T Wireless and Synchronoss Technologies Inc. through Virtual Private Network (VPN), Also using office related tools and packaged software in Windows OS, Accessing main application via Citrix Metaframe with secured logins. Show less