Joydeep Pal Email & Phone Number

Howrah, West Bengal, India

Return Management: 1. Manage and prepare return sheet for all websites including marketplaces2. Co-ordinate with Logistics & CRM Team for Manyavar.com returns3. End to end Return management 4. Tracking reports and giving feedback on improvements to reduce returnsClaim Management :1. Track and initiate claims with supportive images and CCTV Video footages across marketplaces as per the requirement2. Maintainence of claim sheet updates with all required details including sales return and claim details3. After claim approval, SPF payment follow up from concerned marketplace.Reporting: 1. Prepare and share weekly Return report on claim initiated along with status across marketplaces2. Analysis of return and claim report and sharing feedback on monthly basis.Update: 1. Ensuring correctness of return data updation of website and marketplaces on browntape2. Update on issues faced during returns and claims to ensure upgradation of existing system

Kolkata, West Bengal, India

E-commerce sales through marketplaces - Amazon, Flipkart, Meesho and company website www.prestogifts.comAchieving minimum sales target of Rs. 10 lakh every month.Product Listing - Developing, monitoring, writing and updating product content contained on eCommerce websites/portals. Developing subject matter expertise in assigned product categories and taking ownership of daily business administration on assigned accounts.In Personalized Order Processing steps are as follows: download the matter (image/logo/text) from mail, make design as per personalized order and send the design to customer for approval. After approval arrange production and dispatch the product with proper label.Escalation Handling, Return Management, Dispatch report generation and payment reconciliation. Having the ability to multi-task, prioritize and successfully meet several deadlines at once while maintaining attention to detail.Work as Customer support as well for any queries of Customer regarding new order and order processing.Brand Promotion through social network i.e., Facebook, Instagram, Whatsapp

Pgdm, Business Administration And Management, General, A

Activities and Societies: Table tennis, Chess

Bba, Marketing Management