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Joydeep Roy Email & Phone Number

Senior Group Manager and AVP - Training and Development at WNS

Location: India, India, India 7 work roles 2 schools

1 work email found @convergys.com LinkedIn matched

✓ Verified Jun 2026 4 data sources Profile completeness 100%

Current company

WNS

Role

Senior Group Manager and AVP - Training and Development

Location

India, India, India

Company size

59246 employees

Who is Joydeep Roy? Overview

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Quick answer

Joydeep Roy is listed as Senior Group Manager and AVP - Training and Development at WNS, a company with 59246 employees, based in India, India, India. AeroLeads shows a work email signal at convergys.com and a matched LinkedIn profile for Joydeep Roy.

Joydeep Roy previously worked as Senior Group Manager / AVP - Training & Development at Wns and Training Development Manager - Customer Experience at Tech Mahindra. Joydeep Roy holds Bachelor Of Science (Bsc), Hospitality Administration/Management from Institute Of Hotel Management (Govt.).

Company email context

Email format at WNS

This section adds company-level context without repeating Joydeep Roy's masked contact details.

{first}.{last}@convergys.com

86% confidence

AeroLeads found 1 current-domain work email signal for Joydeep Roy. Compare company email patterns before reaching out.

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Profile bio

About Joydeep Roy

Head of Learning & Development ( UK Insurance) and a management graduate,with 17 years experience in Banking Operations, Collections,E-commerce,Soft Skills training,Corporate and New Hire Training,Culture and Communication Training,OE training - Transition & Content Designing.

Listed skills include Bpo, Call Centers, Team Management, Employee Engagement, and 9 others.

Current workplace

Joydeep Roy's current company

Company context helps verify the profile and gives searchers a useful next step.

Wns

Senior Group Manager and AVP - Training and Development

India

Website

wns.com

Employees

59246

AeroLeads page

Company profile

View company profile Email format

7 roles

Joydeep Roy work experience

A career timeline built from the work history available for this profile.

Senior Group Manager And Avp - Training And Development

Wns

India

Senior Group Manager / Avp - Training & Development

Current

Wns

Dec 2022 - Present

Training Development Manager - Customer Experience

Tech Mahindra

Noida Area, India

Aug 2018 - Dec 2022

Training And Operational Excellence Leader

Accenture

Gurgaon, India

Have worked with Accenture as Assistant Manager, TrainingEdit | DeleteMar 2015 to Present (2 year(s) - 6 month(s))Training Transition and Operational Excellence for Amazon.To train engineering & FnA associates on Service Desk protocol.To train team leads and managers on ethics and compliance.To conduct corporate trainings, as per Accenture.

Mar 2015 - Aug 2018

Training And Development Lead

Convergys Intelligent Contact

Gurgaon, India

New Hire Orientation and training.
Sensitizing people to the policies and procedures of the company as well as the client (Orange).
Conducting Corporate training for existing employees regarding Ethics and Security,Privacy,Importance of DPA,Customer Centricity etc.
Attrition handling (with an annual target of 75%).
Managing the team for 8 weeks as a Team Leader during Nesting/Early production.
Making reports related to my team’s performance, attendance and tentative… Show more

Jan 2013 - Mar 2015

Communication Trainer

Wipro Bpo

Kolkata Area, India

Trained new hires to overcome FLI and other communication barriers like grammar, pronunciation etc. Also trained on customer centricity & culture of the clientele being catered to.
Intervened as a CIG (communication improvement group) specialist to train tenured agents to achieve the desired C-Sat scores. Also audited calls to check if the training is being implemented and also to identify the.
Have managed & mentored the team of… Show more
Have managed & mentored the team of communication outliers on the production floor.
Attrition Handling.
managing floor targets for agent communication and CSAT.

Jan 2012 - Aug 2012

Customer Service Executive

Hsbc

Kolkata Area, India

Had joined HSBC, Kolkata on Oct’ 25 th. 2007 and have worked with the brand till Jan’12. Have worked in 3 departments related to North American credit cards.HSBC Customer Service: Selected for the Customer Service.
Had joined HSBC, Kolkata on Oct’ 25 th. 2007 and have worked with the brand till Jan’12. Have worked in 3 departments related to North American credit cards.HSBC Customer Service: Selected for the Customer Service.
Handled the team in the absence of the team manager.
Have supported the new hires on calls.
Have been a floor trainer & supervisor.
Performed live & recorded Audits of calls & shared feedback for optimum customer satisfaction. Have been awarded “The Quality Guru” on numerous occasions.

Oct 2007 - Jan 2012

Team & coworkers

Colleagues at WNS

Other employees you can reach at wns.com. View company contacts for 59246 employees →

DS

Durgesh Sawant Colleague at WnsMumbai, Maharashtra, India, India View → PA

Pallavi Agam Colleague at WnsPune, Maharashtra, India, India View → AM

Akash Mathur Colleague at WnsDelhi, India, India View → AK

Ajay Kamble Colleague at WnsPimpri Chinchwad, Maharashtra, India, India View → AB

Akshay Badade Colleague at WnsPune, Maharashtra, India, India View → SG

Siddharth Gurung Colleague at WnsIndore, Madhya Pradesh, India, India View → RP

Rathina Prathab Colleague at WnsThoothukudi, Tamil Nadu, India, India View → RS

Rajat Sai Bashetty Colleague at WnsBengaluru, Karnataka, India, India View → RR

Raji Rajan Colleague at WnsPune, Maharashtra, India, India View → AP

Ajay Poatdar Colleague at WnsSolapur, Maharashtra, India, India View →

2 education records

Joydeep Roy education

Bachelor Of Science (Bsc), Hospitality Administration/Management

Institute Of Hotel Management (Govt.)

Activities and Societies: Had done a 6 months intership with The Park,Kolkata.Have done multiple vocational trainings with ITC,Sonar and.

Isc, Science

St. Xavier'S Collegiate School

Activities and Societies: Was an active participant of the SXC Debate club,Nature Club and have also participated in inter school and.

FAQ

Frequently asked questions about Joydeep Roy

Quick answers generated from the profile data available on this page.

What company does Joydeep Roy work for?

Joydeep Roy works for WNS.

What is Joydeep Roy's role at WNS?

Joydeep Roy is listed as Senior Group Manager and AVP - Training and Development at WNS.

What is Joydeep Roy's email address?

AeroLeads has found 1 work email signal at @convergys.com for Joydeep Roy at WNS.

Where is Joydeep Roy based?

Joydeep Roy is based in India, India, India while working with WNS.

What companies has Joydeep Roy worked for?

Joydeep Roy has worked for Wns, Tech Mahindra, Accenture, Convergys Intelligent Contact, and Wipro Bpo.

Who are Joydeep Roy's colleagues at WNS?

Joydeep Roy's colleagues at WNS include Durgesh Sawant, Pallavi Agam, Akash Mathur, Ajay Kamble, and Akshay Badade.

How can I contact Joydeep Roy?

You can use AeroLeads to view verified contact signals for Joydeep Roy at WNS, including work email, phone, and LinkedIn data when available.

What schools did Joydeep Roy attend?

Joydeep Roy holds Bachelor Of Science (Bsc), Hospitality Administration/Management from Institute Of Hotel Management (Govt.).

What skills is Joydeep Roy known for?

Joydeep Roy is listed with skills including Bpo, Call Centers, Team Management, Employee Engagement, Transition Management, Performance Management, Mis, and Soft Skills.

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