Joyee Lee Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Worked within the sales & events department at The Circle as well as being the lead for the Singapore Portfolio. Responsibilities include:- Event coordination & logistics, helping execute on average 18 events per year. Duties include organising accommodation, transportation, catering, facilities for 60+ tour delegates on our special Study Tour programmes.- Conduct post-event evaluations internally and with clients to determine how future events could be improved.- Provided administrative support to 3 other departments. (Events, Sales & Marketing)- Help develop event topics/ideas/program and choose featured speakers for the Singapore Business Circle programme.- Researched market trends across 2 countries (Australia & Singapore) to remain current with industry and competitor information- Managed and maintained 2 executives schedule for the Singapore Portfolio (Chief Customer Officer and often Managing Director)- Develop with clients to develop strategies for their careers, and to explain actions taken on their behalf.- Develop contacts with individuals and organizations, and apply effective strategies and techniques to ensure their clients' success.- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence- Resolve customer complaints regarding sales and service at a timely matter, usually within 24 hours.- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.- Effectively handled multiple client requests simultaneously while managing priority to ensure sound decision making in a high pressure environment- Managed employee training for new hires over a period of 6 months offering continuous guidance and mentorship on best practices while providing constructive feedback.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

made redundant due to COVID-19Worked within the Defence, Space, Aviation and Real Estate portfolio, as well taking on newer events ready to be launched during the year. Responsibilities include:- Operating telephone switchboard to answer, screen or forward calls, providing information and taking messages.- Working within tight and moving deadlines- Brainstorming new concepts and creative ideas to engage participants- Editing & Proofreading content (including, marketing & website management)- Adjusting workflow as needed as well as reminder deadlines- Administrative Task between different portfolios- Creation and manage event documentation and database ie. Runsheets, Sponsorship packs, contract sheets- Event logistics end to end including bumping in and out.- Helping out with other portfolio needs as required (ie, registration - client management etc)- Create and manage online event data, registrations, feedback surveys, emails on software 'Aventri'

Was asked to return after my Internship to help plan and oversee the ACFC & Exhibition 2020 (postponed due to COVID) Responsibilities include:- Liaising with on 5+ key stakeholders & client relationship management - Government, Corporate, Speakers, Sponsors and external suppliers- Working within a tight budget and deadline- Brainstorming new concepts and creative ideas- Sponsorship management - Social Media Marketing & management - also includes content creation and scheduling- Event logistics end to end- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and office cleaning.- Kept projects on schedule by managing deadlines and adjusting workflows as needed.- Editing & Proofreading content- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.

Sydney

Helped to organise and finalize details for the ACFC 2019 to ensure smooth execution. Responsibilities include:- Venue selection and management- Speaker travel arrangements for up to 3 speakers to include flights, accommodation, transportation and catering- Liaising and sourcing external suppliers & contractors- Finalizing venue details for set up, bump-in and bump out- Administrative tasks pre-event and post event including run sheets for the conference and workshops, briefing documents, catering, invoices etc- Operation Logistics and on-day support- Stakeholder management- Volunteer management to include briefing up to 5+ volunteers on the day- Social media marketing leading up to the event

Sydney Cbd

Entrusted to help run the store smoothly and maintain outstanding operational standards.- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.- Rotated merchandise and displays to feature new products and promotions.- Oversaw, trained and encouraged 14 team members, promoting culture of efficiency and performance.- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.- Established succession planning by training and mentoring 3 associates into leadership positions.- Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Sydney, Australia

Help store set up when Movenpick just opened their Flagship store. Responsibilities include:- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.- Completed store opening and closing procedures, including setting up registers and checking products.- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.- Helped store management meet standards of service and quality in daily operations.- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.- Worked with team members to improve performance and implement training updates.- Responded to and resolved customer questions and concerns.

- Planning & Execution of Optus Yestival at Macquarie Park- Coordinated with participating vendors during event planning.- Confirmed permits, insurance, and notices needed for events.- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing and risk mitigation.

- Provided assistance to all levels of leaders and staff as needed, supporting attainment of objectives in alignment with corporate policies, procedures, and regulations.- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.- Created PowerPoint presentations for business development purposes.- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.- Research and Proposal writing- End to end event planning- Post - Festival Reporting

Event Management

Business Certificate