Joy Gonzalez Email & Phone Number

United States

• Maintains effective control, leadership, and responsibility for the delivery of the portfolio or program, scope, schedule, budget, quality, and business value.• Ensures the communication channels and processes are in place to notify key stakeholders about status, changes, and issues/risks.• Effectively manages project team conflicts, builds collaborative partnerships with stakeholders and gains commitment to make decisions.• Implements effective communication plans and operating rhythm, change management processes and provision of regular and accurate reports.• Effectively communicates Agile principles, scrum practices and overall operating model across the organization, embracing an Agile mindset.• Partners with the Business to support product backlog prioritization.

United States

• Supported creating center of excellence across newly formed Corporate and Employee Technology Services Organization through insourcing key roles needed to build up a centralized operating model to provide higher quality services and accountability internally.• Analyzed financial statements, including P&L, organization-wide. Recognized potential risks and opportunities, strategizing to mitigate unfavorable outcomes and enhance budgetary favorability.• Spearheaded a recently established global analytics and governance team, responsible for generating monthly Executive Dashboard metrics. Presented trends and KPIs related to crucial services and initiatives, aligning closely with our Value Story.• Ensured Roadmaps and reporting capabilities were structured and organized to report up to executive leadership.• Proficient in overcoming obstacles by building relationships and identifying shared interests to facilitate program advancement. • Engaged the right experts at the right time to ensure quality deliverables are met.• Collaborated with appropriate specialists, ensuring timely involvement to guarantee the delivery of high-quality outcomes.• Oversaw and led integration efforts for successful mergers and acquisitions, ensuring seamless alignment of organizational cultures, technologies, and processes to maximize synergy and drive strategic growth.

Greater Minneapolis-St. Paul Area

• Managed ~$66M of BAU Portfolio and annual Capital Expenditure (~2M) with a keen eye on reducing costs in partnership with key strategic contributors within Employee Experience.• Improved employee satisfaction by ensuring the delivery of agreed upon business and technical deliverables within the timescales and budgets that have been agreed.• Established and Facilitated portfolio governance processes and best practices.• Resolved conflicts between priorities within the portfolio and engage senior executives in portfolio decisions according to Portfolio Governance. Establish project frameworks and best practices and maximize business benefits across the portfolio by delivering projects in accordance with those best practices.• Established reporting standards and provide visibility on the status and health of the projects within the portfolio.• Promoted PMO services to the wider organization and engaging business partners in new initiatives.• Sourced and developed high-caliber talent and drive their performance• Achieved high-levels of employee engagement and motivation within the group.• Defined and implemented a consistent demand management process across the organization.• Created and maintained a portfolio view of all project demand.• Ensured appropriate resources are planned across the portfolio to successfully delivery the portfolio of projects• Controlled budget and report on expenditures• Key liaison between technology groups for employee experience components of mergers, acquisitions and divestitures• Collaborate on the establishment and execution of the HR innovation agenda and associated technology roadmaps• Managed 3rd party vendors ensuring they are providing required services in terms of support and engineering enabling your team to assess and define strategic options for the services you own

Eagan, Mn

-Drove metrics tracking against TSA Exit Programs across DEP Employee Experience & Separation Management Office (SMO).• Provided early awareness for cost and risk implications through out the year. I was the key focal point for DEP EE• Managed large team of Contractor resources to manage the PMO, Real estate and Work streams• Managed team of FTE resources to deliver our TSA exit programs.• Attended TR & Refinitiv sessions 2x a month to outline separation statuses to executive leadership and contribute consistently on issues to a mutual understanding and resolve them quickly• Ensured Service Management team was deeply engaged in the UCaaS and Workplace programs for Service Introduction and BAU processes. • Drove delivery efficiency and performance of incumbent provider to ensure best in quality as services are transitioned to new providers. Required constant negotiation and mutual understanding to get incumbent to come to the table to continue to deliver. • Developed central database of human capital and Application Tracker globally out of necessity to deliver over 30,000 devices to over 95 countries. (MAC & Windows)• Ensured strategy remained aligned with delivery teams to avoid misunderstandings or gaps• Established a support and advocacy of my Delivery team. Removed obstacles, listened for risks and set direction to clear pathways for delivery.Commitment to own Development• Often seek feedback on my performance and contributions• Actioned immediately the feedback to improve my performance and inspire my teams to perform optimally by my example and willingness to ingest positive and constructive feedback.• Leveraged internal sponsors and coaches to grow my career at TR

Eagan, Mn

• Managed two outsourced PMOs to achieve excellent results with in the IT Real Estate space and IT Transformation Services.• Assisted with estimating business cases for IT separation in Real Estate. ~$7M. Drove for cost savings and metrics to determine ROI of expenditure.• Collaborated closely with Business relationship managers to deliver quality project results to businesses.• Evaluated and provided direct feedback on IBM and AT&T performance to our Managed Services contract. Identified many areas for improvement and inspired/required them to improve.• Synthesized business requirements into IT speak and vice versa. • Demonstrated ability to provide direction to and motivate resources to achieve desired results within multifaceted Real Estate environment. • Mentored and developed outsourced teams and promote teamwork amongst peers and client personnel.• Led by example and demonstrate a positive mental attitude. • Demonstrated standard leadership traits: strategic, forward thinking, problem solving, and implementation thought leadership.• Results oriented. Identified problems proactively in the governance space within GREFM to leverage the organization in an efficient manner to resolve issues. Defined ownership and accountabilities leveraging RACI matrices.• Developed communication style that enabled executive leadership to quickly understand statuses and risks.• Actively met with leaderships from other organizations to solve critical path and resourcing problems.• Worked with project team to achieve elevated levels of client satisfaction pertaining to methodology. • Measured and communicated the effectiveness of our services to the Business and Leadership.

Eagan, Mn

The Portfolio Governor is accountable for governing the Project Delivery aspects of IT Services for Thomson Reuters with our outsourced IT suppliers. Including process governance, contract governance and financial governance.•Developed and implemented Organization and Strategy to facilitate the business requirements and projects through supplier-led delivery.•Led a team of business analysts to support the reporting needed to measure success and improvement opportunities of the outsourced programs.•Designed and developed in house program tracking tools to support demand to delivery.•Spearheaded program to improve Real Estate IT services by developing a model and putting the talent in place to ensure key strategic goal were met on time and within budget.•Planned and directed interrelated projects to ensure that the portfolio of projects in the program deliver expected business benefits from the IT services.•Contributed in managing the transition of the IT Division from an in-house organization to an outsourced provider, IBM.•Developed and managed demand management planning process, management of incoming service demands and the on-going analysis of business activities and priorities that impact demand requirements and forecasting.•Oversaw project delivery process with key contributors to help manage scope and approve change requests, including tasks, deliverables, milestones, resources, and estimated costs.•Provided an oversight for services engagements to ensure adherence to governance standards and support customer success.•Achieved customer satisfaction through successful delivery of defined project scope via our third party providers.•Negotiated multiple outsourced vendors to work successfully with each other leveraging RACIs and team building strategies.

Eagan, Mn

The Collaboration Service Manager has overall accountability for defining the service, ensuring services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle in conjunction with a Service Team. This position is responsible for managing all aspects of enterprise collaboration services, including: Unified Communications, Intranet, Collaboration Workspaces, Conferencing Services, and Video Conferencing.Responsibilities:• Develop a service strategy and roadmap.• Develop service page for IT Service Catalogue.• Establish and maintain service SLAs. Publish service metrics.• Develop and implement year service plans.• Form a service team and facilitate team meetings and activities.• Develop resource plans. Manage resources involved in performing planned service activities.• Establish effective partnerships and manage effective communications with the service stakeholder groups.• Measure service performance in accordance to these SLAs.• Lead continuous service improvement activities.• Participate in establishing effective processes; provide leadership in enforcing adherence to these processes.• Effectively manage service request fulfillment. Work with relevant stakeholders to prioritize requests.• Facilitate communication between service delivery, support, IT Service Center and IT management.

Eagan, Mn

• Responsible for a team of resources positioned to successfully design, implement, integrate, test and make operational the control and distribution systems for all video systems for internal customers. • Ensured operation and maintenance of video conferencing end points, bridges and gatekeepers.• Effectively managed vendors, contracts and financial allocation and reporting of the services• Led a team in the preparation and maintenance of video service offering which includes, written policy, operating procedures, processes and support. • Led a team that will manage and communicate on projects, maintain customer relationships and provide updates to Key Stakeholders with implementation of video systems.• Participated in vendor meetings, financial service audits and contract negotiations.• Provided documentation and metrics around environment, infrastructure, functionality, optimization and justification of video equipment.• Provided training for other support personnel, including instruction and best practices when leveraging conferencing tools and services. • Served as additional team contact for end user service repair issues and wireless device emergencies. • Supported audio and web conferencing services and serve as secondary vendor contact.• Served as escalation point for 1st-tier and 2nd-tier support teams.

Helped assemble project team by assessing team member skills/abilities, placing each team member into an appropriate role, and directing teamwork throughout the project.o Managed a staff of up to 10 project managers.o Provided direction to team members and provides feedback on performance.o Represented all aspects of PSTS (data center) deliverables and service corporate project team.o Influenced infrastructure technology teams in determining priorities and commitments.

Made program decisions and recommendations to management about schedules, prioritization, and resource allocation with input from team members

Communicated and collaborated with internal and external business units in regards to project deliverables. This includes managing expectations, presenting, and interfacing with sponsors, project boards, senior management and executives.Made program decisions and recommendations to management about schedules, prioritization, and resource allocation with input from team membersAssisted with determining priorities, project resources, schedules and infrastructure costs. Managed the largest projects in TILR, including Saegis, Aruba, Westlaw Japan, Westlaw Spain and Westlaw UK.Managed ~ 8 Million dollars of Capital.Provided leadership in a team environmentCoached and mentored staff members and management.

-Led company-wide Internet printing team from inception to completion. Set team objectives and directions with clear, challenging and results orientated goals.-Spearheaded Remote Print project team to troubleshoot and implement Westlaw print services in the customer environment. Selected team members, and coached each member based on individual performance and needs.-Improved nationwide communication with technology field staff. Created and implemented eRoom Digital Workspace to bring together projects, processes and people. -Coordinated engineering and customer network designs for final implementation. Utilized customer feedback and Westlaw technologies to obtain superior customer satisfaction. -Mentored team members to enable them to become effective contributors to the group

President (2003-2005), Vice President (2000-2002), Communications Director, Web Master.• Designed websites for both internal and external usage.• Addressed numerous organizations and audiences (up to 200 people) defining goals, objectives and activities for organization.• Led volunteer sales and marketing teams to raise funds and awareness of parade and local charities. • Outstanding results achieved through project planning, task assignment, volunteer development and automation.

Administered and maintained Sales Support module in SAP. Trouble shot and resolved SAP programming issues and technical developments.Led interdepartmental team; sales, engineering, technology, operations in formulating a CRM solution. Initiative primarily focusing on Sales Force Automation and productivity. Inhouse consultant for the Network and Computer Resource team for development and testing new products and projects.

Bachelor Of Arts (B.A.), Theatre/Theatre Arts Management

Master Of Arts, Leadership