Joy Taylor Email & Phone Number

Seattle, Washington

Defined and documented repeatable processes, application retirement artifacts, and technical solutions for application portfolio management initiatives. Managed application portfolio inventory, facilitated portfolio rationalization, oversaw application retirements, tracked benefit realization and validated end-to-end roadmaps. • Performed deep-dive evaluations of end-to-end portfolio roadmaps validating current to target state sequencing and dependencies across all functional areas. • Fast tracked application retirements for funding by orchestrating plan and documenting deliverables for resource constrained departments.• Partnered with cross-departmental teams to define, test, implement and support system integrations that continuously improved data quality for application portfolio management and increase accuracy reported to senior management.• Tracked and reported to senior management on organizational goal performance for run rate reduction and ongoing application retirements.• Provided configuration and technical support for Application Portfolio Management tool (Troux).

Led company acquisition efforts to refine processes and deploy changes to IT Service Management (ITSM) tools and enterprise financial systems. Point-of-contact for infrastructure transition efforts focused on remediating security, desktop software and corporate email. Coordinated change approvals for on and offshore resources. • Partnered with stakeholders on defining archival and system retirement solutions for 3 PeopleSoft Financial modules, completing 2 months ahead of schedule and saved $1.5 million annually.• Remediated 10 financial applications by packaging and testing compatibility with Vista for advertisement to end users via enterprise desktop management solution.• Organized security remediation for 12 Safeco financial applications that ensured user authentication functioned seamlessly with Liberty Mutual’s active directory.• Rapidly converted Remedy application to read-only mode in less than 30 days then transitioned users to HP Service Center, which saved $303,000 annually.• Standardized and streamlined processes for change and release management, which ensured consistent tracking and approval, which saved 384 man hours annually.

Lead IT analyst supporting the continuous improvement of IT Service Management (ITSM) tools, Remedy Action Request System and Primus Knowledge Base. • Led team of 11 resources and successfully configured, tested, and implemented major ITSM Remedy tool upgrade in 9 months.• Identified and documented availability management issues and defined solutions that improved ITSM processes and infrastructure monitoring. • Designed, oversaw development and deployed executive ITSM dashboards and summary reports.• Led root cause analysis and efforts that corrected flawed code and missing data; restored management’s confidence in ITSM reporting.

Lead IT analyst supporting enterprise resource planning (ERP) tools, PeopleSoft HRIS and Saba Learning Management System, with Human Resource Operations, Payroll, Benefits, Compensation and Corporate Learning and Performance leadership. • Facilitated data modeling and user interface design for custom time and attendance system.• Identified and deployed new technologies that improved reporting environment for PeopleSoft business users.• Prepared Request for Proposal (RFP) and facilitated vendor selection for outsourcing Long Term Incentive Program.• Coordinated configuration, integrations, testing and implementation with business stakeholders of corporate Learning Management System (Saba), which enabled delivery of critical Claims and Sales training.

Provided mainframe production support of multiple internally developed systems for Personnel and Payroll.