Joy Kendi Email & Phone Number

Nairobi County, Kenya

Nairobi

Nairobi, Kenya

Nairobi, Kenya

Nairobi

Design Thinking - Facilitating design thinking workshops and design sprints, Conducting UX Research, Usability testing, training organizations on the use of Human Centered DesignFacilitating daily scrum, sprint planning, sprint demos and retrospective meetings with clients and the software development teamProcess Management and Improvement - Define and manage a well-defined process for design and software project management

Nairobi

* Design Thinking - Conducting user experience research, usability testing, facilitating design thinking workshops, running business model workshops using the lean canvas model* Facilitating daily scrum, sprint planning, sprint demos and retrospective meetings with development team and clients* Process Management and Improvement – Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management* Project Planning and Management – Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects* Team Management – Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members* Product Owner Support – Supporting product owners in managing customer expectations for project deliverables, managing stakeholder communications, grooming and maintaining the product backlogIssue Tracking, User story tracking and management of Scrum and Kanban boards for projects

Nairobi

I manage software Projects for clients who have contracted iHub to implement systems in their organizations.I manage a team of developers, act a key liaison between the project partners and the development team, implement project plans to ensure projects are completed within schedule, conduct needs analysis alongside the team as well as come up with the system design and architecture for the project.

Kenya

- Project Management: I managed the pipeline of existing clients and helped them with usability issues, collected feedback from them on platform bugs and suggestions for improvement and made recommendations to the development team on changes to improve usability. I supported about 30 organizations in implementing mobile communications in their projects. Some of the organizations I worked with include UNICEF Education team, World Bank Water and Sanitation Program in Tanzania, Poverty Action in Deworming School Children Programs and Kenya Markets Trust in their health and agriculture programs.- Business development: I was involved in following up on new business opportunities, client pitches and demos, presentations at ICT4D conferences, writing and negotiating technical proposals, maintaining the relationships between Echo Mobile and its partners and users and regular reporting on project progress and goal achievements to funders.- Support Management and Training: I managed the level-2 software support process provided to organizational users through email, phone calls, live chat and in-person support. I was also responsible for organizing and conducting monthly user group trainings on the technical and operational use of Echo’s mobile technology tools, creating instructional content through user documentation, videos, FAQs and a contextual Help system.- Software Account Management: I was responsible for setting up and deploying new user accounts as well as maintaining over 30 existing accounts for all of Echo Mobile’s partners and users in social enterprises, Non-profit organizations and corporates- Testing: I conducted software quality assurance on new features before release and made usability and functionality recommendations based on user experience and customer feedback

- Adapting electronic health records, digital protocols, SMS communication tools and reporting tools to meet the needs of a high-tech clinic set up in informal settlements- Testing and Quality Assurance of software products adopted for use in Access Afya clinic- Training of clinical staff on use of mHealth and eHealth tools

Nairobi

- Part of a development team involved in agile planning and building of the core platform, an ICT4D project that uses mobile technology for positive social change- Quality Assurance testing of software- FrontlineSMS software user support on an online forum

Kenya

- Development of Ushahidi J2ME application. Ushahidi is a platform for crowdsourcing and visualizing information- Deployment of Ushahidi’s crowdmap based projects for non-profit foundations such as Kuweni Serious

Design Thinking Certification, Human Computer Interaction

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.Sc.), Computer Science, Honors