Joylyne Koech Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

• Ensure that product and pricing knowledge is always up to date to enable confident interaction with clients
• Diligently explore and manage a clients need and expectations therefore ensuring the client always has a policy that best suits their needs.
• Ensure that proper client engagement is followed through, mindful of the constant need for proactively, in order to minimize administration lapses.
• Ensure every aspect of the administration workflow process is carried out correctly and in a timely manner, supporting clients if something goes wrong.
• Be diligent in the production and distribution of client documentation, keeping all records up to date and getting renewals out well in advance of the due dates.
• Carefully monitor credit control and always insist of prompt payment of premium by customers and robustly enforcing sanctions.

• Establish, develop and maintain positive customer relationship with clients.
• Continuously improve sales skills through customer feedback and personal learning
• initiatives.
• Prospecting by contacting potential customers on the database to inform them about
• our products
• Follow up the qualified clients and close sales

• Meet individual sales target each month to ensure continuity of business and personalgrowth
• Offer excellent Customer experience to new and existing clients, to sort out incumbentor newly profound issues through customer feedback by liaising with various branchescountrywide.
• Make reports on various platforms
• Make a minimum of 50(Actual calls) to build client base of one’s portfolio by offeringexcellent customer service with aim of meeting a set target.
• Have a number of lead generations to various offices
• Handle outbound and inbound calls from clients referred to the office

• Liaised between the organization and community resources such as schools, hospitals, and social service agencies
• Developed educational materials such as brochures, pamphlets, fliers, or posters to promote awareness of health issues such as drug use, sexually transmitted diseases, or HIV/AIDS awareness
• Coordinated events such as conferences, workshops, seminars, or theatre productions to raise awareness about relevant issues
• Served as a resource for other students by providing information about campus resources or leading educational workshops on health topics such as sexual assault prevention or substance abuse
• Created awareness of the use of contraceptives and early pregnancies.

Nairobi, Kenya

• Compilation of data for pension reports
• Looking for new clients for the life insurance policy-rest easy
• Loading contribution schedules for schemes
• Compiling worksheets for benefit payments
• Confirmation of pensioners payee details
• Attending meetings for GLA, GPA, WIBA member education

Forward Program

Bachelor Of Science - Bs, Actuarial Science With It, Second Class Upper

Kcse, A-

Activities and Societies: Music Team