Joylyne Koech Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

• Ensure that product and pricing knowledge is always up to date to enable confident interaction with clients• Diligently explore and manage a clients need and expectations therefore ensuring the client always has a policy that best suits their needs.• Ensure that proper client engagement is followed through, mindful of the constant need for proactively, in order to minimize administration lapses.• Ensure every aspect of the administration workflow process is carried out correctly and in a timely manner, supporting clients if something goes wrong.• Be diligent in the production and distribution of client documentation, keeping all records up to date and getting renewals out well in advance of the due dates.• Carefully monitor credit control and always insist of prompt payment of premium by customers and robustly enforcing sanctions.• Take proactive control of claims from the moment they are reported, record and follow them up.• Communicate on claims progress with insurers, customers and service providers to ensure everything is seamless.

• Establish, develop and maintain positive customer relationship with clients.• Continuously improve sales skills through customer feedback and personal learning• initiatives.• Prospecting by contacting potential customers on the database to inform them about• our products• Follow up the qualified clients and close sales• Listening to the customers’ needs to generate repeat sales• Meeting sales targets• Keeping up to date on all products and informing customers of new products

• Meet individual sales target each month to ensure continuity of business and personalgrowth• Offer excellent Customer experience to new and existing clients, to sort out incumbentor newly profound issues through customer feedback by liaising with various branchescountrywide.• Make reports on various platforms• Make a minimum of 50(Actual calls) to build client base of one’s portfolio by offeringexcellent customer service with aim of meeting a set target.• Have a number of lead generations to various offices• Handle outbound and inbound calls from clients referred to the office• Attend weekly early bird sessions and trainings and achieve a score of at least 60% inE-learns and exams.

• Liaised between the organization and community resources such as schools, hospitals, and social service agencies• Developed educational materials such as brochures, pamphlets, fliers, or posters to promote awareness of health issues such as drug use, sexually transmitted diseases, or HIV/AIDS awareness• Coordinated events such as conferences, workshops, seminars, or theatre productions to raise awareness about relevant issues• Served as a resource for other students by providing information about campus resources or leading educational workshops on health topics such as sexual assault prevention or substance abuse• Created awareness of the use of contraceptives and early pregnancies.

Nairobi, Kenya

• Compilation of data for pension reports• Looking for new clients for the life insurance policy-rest easy• Loading contribution schedules for schemes• Compiling worksheets for benefit payments• Confirmation of pensioners payee details• Attending meetings for GLA, GPA, WIBA member education• Attending tender openings• Retrieval of death claims, withdrawals, and new entrant’s application forms• Writing benefit payment letters to managers and custodians• Filing

Forward Program

Bachelor Of Science - Bs, Actuarial Science With It, Second Class Upper

Kcse, A-

Activities and Societies: Music Team