Jalonda Gerald, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Responsible for driving Procure-to-Pay process excellence across policies, processes, data, reporting, systems security, compliance and financial controls. Supporting supplier onboarding, invoice processing and payments, T&E reimbursement, tax compliance, unclaimed property and Mergers & Acquisitions.

New York, United States

Led and managed multiple projects as Project Manager at Computer Generated Solutions Inc. (CGS Inc.), overseeing multifunctional teams, internal support staff, and external vendors to successfully execute events, programs, and webinars across 3 business units Conducted procurement tasks to secure approval for vendor payments and managed company credit card transactions. Developed customized project plans tailored to stakeholder and client requirements, ensuring successful outcomes for eventsUtilized project management platform for project tracking, providing regular status reports, and proactively addressing issues while monitoring team progress against commitments. Analyzed past projects to identify and recommend improvements, cost-saving initiatives, and substitutions to enhance current and future project budgets and schedules.

Atlanta Metropolitan Area

Managed leads and database administration using Marketo and Salesforce to increase effectiveness and efficiency in marketing and sakes activities. Collaborated with the corporate team on database segmentation and enrichment projects, defined target customers and contact profiles. Supported campaign planning with database analysis and recommendations, aligning with management to drive analytics around prospect and campaign effectiveness. Coordinated the production of subsidiary monthly/weekly/quarterly marketing performance reports for the Fashion, Automotive and Furniture industries at Lectra/Gerber Technology.

Atlanta

Analyzed viewership data to identify trends and patterns, resulting in targeted programming recommendations that boosted ratings by 10%. Conducted competitive analysis to evaluate rival networks' performance and devised strategies to increase market share. Collaborated with cross-functional teams to interpret audience feedback and implement changes for enhanced viewer satisfaction. Utilized Nielsen ratings and other research tools to measure audience engagement and track marketing campaign success. Supported CNN's Newsgroup businesses by integrating primary andsecondary research to provide strategic insights to high-profile stakeholders and executives. Provided daily reports on network linear performance and supported teams in. Program Development, Scheduling, Finance, and Marketing Extracted and analyzed industry data using Nielsen research software.

Greater Atlanta Area

Provided primary research support for company-wide initiatives at Autotrader.com and Kelley Blue Book, delivering consumer, dealer, and manufacturer insights to Strategy, Marketing, Product, and Sales teams. Managed 3rd-party vendors, conducted consumer journey research, ad testing, mobile research, targetmarketing, consumer segmentation, and product testing. Reduced Site Survey daily reporting cycles by 40% through streamlining workflows and eliminating redundancies. Enhanced dealer customer retention through implementation of Sourcing Research program, improving service to Dealer customers. Identified and resolved widespread site survey issues by closely monitoring survey data, leading to enhancements in survey platform and improved data quality.

Atlanta, Ga

Provided Tier-III support and training for Inventory Technical Support representatives, serving as a department subject matter expert. Collaborated across departments to resolve complex issues and implement new processes. Led Customer Operations Migration as the lead in transitioning from AutoTrader.com ’s Data Load inventory platform to HomeNet’s IOL platform. Troubleshot the new platform, recommended changes, and trained employees for a seamless transition. Participated in the 2013 Marketing Apprenticeship, resulting in the launch of a new competitive analysis tool used by Sales and Marketing Departments. Created and managed a Mentor program for Inventory Technical Support Team, earning Employee of the Month in 2012. Served as Salesforce.com Advocate and "Champion of Change" for transitioning from Microsoft Dynamics CRM to Salesforce.com. Optimized workforce transition and improved customer service ratings for Inventory Technical Support Team.

Atlanta, Ga

Started career at Cox Automotive as a Dealer Concierge supporting AutoTrader.com. Troubleshot technical and product issues, trained dealers and sales on website, tools, and products. Promoted to Inventory Technical Support, providing Tier-II support for complex issues Recognized for exceptional service, named Subject Matter Expert. Implemented Quality program, participated in leadership program. Received multiple accolades and promotions within organization.

Bs, Business Management

Activities and Societies: Black Student Alliance, Minds About Progress (MAP)Major in Business Management with a Minor in Communication..

Masters Of Business Administration With Concentration In Marketing, Marketing

MBA concentration Marketing

Principles Of Marketing Research Certification, Marketing Research

Principles of Market Research is a self-study, certificate program based upon the Marketing Research Core Body of Knowledge (MRCBOK©).

Project Management Professional Training, Project Management Essentials Course

Master Of Business Administration - Mba