Joy Raphael Email & Phone Number

Lagos State, Nigeria

Experienced in SAP SuccessFactors, I worked closely with HR managers and departments to align HRIS with organizational objectives. I optimized HR data management through advanced analytics using Power BI, providing actionable insights to support strategic decision-making. As the first-level contact for system-related issues, I ensured data integrity via audits and upgrades, leading user adoption of new HR processes and technologies. My leadership in training programs and system enhancements resulted in a 94% adoption rate of SAP SuccessFactors and substantial improvements in HR efficiency.Key Achievements:Spearheaded SAP SuccessFactors implementation, achieving a 94% adoption rate.Enhanced performance management adoption by 84%.Delivered training programs boosting user proficiency across HRIS functionalities.

Lagos State, Nigeria

At Xceed365, I led HR process implementations and client system optimizations, ensuring seamless integration of solutions like Employee Self-Service, Performance Management, and Payroll and Compensation Management. I provided end-to-end client support, from requirement gathering to user training and system deployment. My strategic approach to project delivery and customer engagement increased client retention and streamlined internal operations, resulting in measurable productivity gains.Key Achievements:Successfully implemented HR processes for 6 major clients, driving a 25% sales increase.Trained 200+ end-users, achieving an 80% adoption rate and reducing support queries by 40%.Improved project delivery times by 25%, setting a new benchmark in efficiency.