Joy Surya Bagh Email & Phone Number

Sarnia, Ontario, Canada

At RBC, we are committed to enhancing the digital banking experience for our clients by providing secure, efficient, and accessible banking solutions. Our goal is to enable clients to manage their finances seamlessly through online and mobile platforms, offering them the tools and guidance to navigate their financial journeys in a digital-first world. By fostering strong client relationships, we ensure that every interaction, whether in-person or digital, meets their needs and exceeds their expectations.Key Responsibilities:Facilitate digital onboarding, guiding clients through RBC's online and mobile banking platforms for a seamless account setup experience.Empower clients by promoting and educating them on RBC’s digital banking tools, such as mobile apps, online banking, and digital financial planning solutions.Assist clients in adopting digital services, resolving technical issues, and ensuring a smooth transition from traditional to online banking.Collaborate with internal teams to continuously improve the digital banking experience based on client feedback and market trends.Advocate for digital solutions that enable clients to perform transactions like e-transfers, direct deposits, and online account management with ease and confidence.Provide personalized financial advice while encouraging clients to leverage RBC’s secure digital platforms to meet their everyday banking and long-term financial goals.

Sarnia, Ontario, Canada

As a Seasonal Department Retail Associate at Home Depot, I excelled in delivering exceptional customer service while maintaining a well-organized and visually appealing department. With a strong focus on the GET (Greet, Engage, Thank) policy, I ensured every customer felt welcomed and valued, enhancing their overall shopping experience.Key Accomplishments:Implemented Home Depot's GET (Greet, Engage, Thank) policy to create a welcoming environment, leading to increased customer satisfaction and loyalty.Demonstrated expertise in product knowledge across multiple departments, providing accurate information and personalized recommendations to customers.Successfully created and processed customer orders (COM orders), ensuring timely and accurate fulfillment.Developed strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.Actively contributed to visual merchandising efforts, maintaining an attractive and organized store layout to enhance customer engagement and drive sales.Collaborated with team members to optimize store operations, including inventory management, pricing, and promotional activities.Consistently met and exceeded sales goals by leveraging effective upselling and cross-selling techniques, driving revenue growth for the department.

Sarnia, Ontario, Canada

At the Sarnia-Lambton Economic Partnership, we help the local economy grow by promoting the distinct advantages that Sarnia-Lambton proudly offers companies and residents. Our organization helps attract new investment, business, and jobs to the community, while assisting companies that are here to remain and grow in our region. We collaborate with local business leaders, educational institutions, entrepreneurs, industry, accelerators, and municipal governments, as partnerships are the key to the success of this welcoming community.Key Responsibilities-Shape brand narratives through compelling content for brochures, newsletters, website, and social media.Elevate ideas from concepts to captivating stories that resonate with our audience.Dive into economic development landscapes, conducting in-depth research on industry trends, best practices, and success stories within the Sarnia Lambton Community.Uncover stories within data, providing a strategic edge to our initiatives and decision-making.Develop and execute creative ideas that amplify brand awareness.Implement strategies that captivate and engage our target audience, transforming concepts into impactful realities.

Canada

As a Sales Associate at Walmart, I excelled in providing exceptional customer service while driving sales and achieving targets within a fast-paced retail environment. With a strong dedication to customer satisfaction, I consistently fostered positive relationships, resolved inquiries, and offered product recommendations to enhance the shopping experience.Key Accomplishments:Demonstrated expertise in product knowledge across multiple departments, ensuring accurate information and recommendations to customers.Consistently exceeded sales goals by leveraging effective upselling and cross-selling techniques, resulting in increased revenue for the store.Developed strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.Actively contributed to visual merchandising efforts, maintaining an attractive and organized store layout to enhance customer engagement and drive sales.Collaborated with team members to optimize store operations, including inventory management, pricing, and promotional activities.

Kolkata, West Bengal, India

We at flutrr are building a multilingual, safe and inclusive dating app. The app takes a much more inclusive approach both in terms of gender identities of users and their lingual backgrounds. The experience of flutrr has been designed with it's primary goal to change the way mainstream dating apps work in modern times.Key Accomplishments:Led the ideation, development, and launch of India’s first vernacular dating app, Flutrr.Driven product roadmap and strategy through market research and customer feedback analysis, leading a cross-functional team to execute product vision and deliver successful launches.Communicated requirements to business units by creating prototypes, & business flowsAssisted in refining the Product Backlog and worked closely with the product team to ensure high-quality, Agile Scrum methodology-adherent product using JIRA for user stories and determining scrum release planning based on scope and resources.Controlled the back-end operations resolving customer queries and problems associated with the appFacilitated User Acceptance Testing (UAT) processes, BETA testing, and A/B testing to ensure that product requirements are fully satisfiedImplemented a proprietary matching algorithm based on the user's passion to provide a unique and delightful dating experienceDeveloped innovative marketing campaigns based on key avenues of customer acquisition, retention and incentivization

Kolkata, West Bengal, India

During the tenure of my internship with MeVero, I worked on drafting of revenue plans for company products, communication & co-ordination with brands to ensure brand tie-ups with MeVero, generating & finding backlinks for MeVero, assisting in advertising campaigns, studying & analyzing the market, givingrecommendation based on studies & formulating marketing strategies for our products.

Kolkata, West Bengal, India

In the tenure of my internship at The French Motor Car Co.( Tata Motors), i worked on the demographical study and research for setting up of Apollo clinics in the hotspots of the city. Worked with doctors to gain insights on the prevailing diseases in certain areas, the available healthcare facilities and assessing the patient to doctor ratio in order to set up our clinics in the most profitable locations.

Postgraduate Degree, Business Management, Dean’S List Of Honour- Semester 1

Activities and Societies: President of The Business Professionals Club League Coordinator: One Future Enactus Marketing Coordinator.

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, Honours, First Class

Activities and Societies: Corporate Communications - Fine Arts Society

Business/Commerce