João Pinto Email & Phone Number

Lisbon, Lisbon, Portugal

• Provide effective cross-department solutions for high-priority issues to keep operational efficiency and high customer satisfaction.• Control operational activities and productivity reports within all European, North American, and Oceania branches to identify operational constraints and inefficiencies. Followed up by designing new and improving existing operational procedures that streamline routine tasks and implementing task automation to reduce costs and increase customer satisfaction. • Develop and manage a data-driven overview of the company’s operations by implementing data tracking and visualization tools and reports. Responsible for producing visualization reports that measure and analyze the team’s most important KPIs. Developed dashboards for cross-department cohesion and alignment. • Improve the operational efficiency of team members and the operational field team by providing training remotely and in-person, both in Lisbon HQ and European locations. Developed e-learning resources to track and measure training efficacy.• Project management and implementation of new methodologies, processes, and learning content.• Sourcing and developing relations with potential partners and suppliers.

Santiago Do Cacém, Setúbal, Portugal

Experience in Front Office (Reception and Reservations), Food & Beverage (Restaurant and Bar), and Back Office (Night Audit – accounting and controlling).

Orlando, Florida Area

Research on topics related to the hospitality and tourism industry, specifically generation Z, simultaneous management of multiple generational cohorts, supply chain management, traceability, food deserts, and socialization mechanisms for graduate students.• Book Chapter PublicationMejia, Cynthia & Pinto, J. (2021). Generation Z and Managing Multiple Generational Cohorts Simultaneously in Tourism and Hospitality. https://doi.org/10.1007/978-3-030-70695-1_2

Lisbon Area, Portugal

Gained experience in the fields of sales and revenue management in a hotel group that is in rapid expansion. Worked in the head office collaborating with 17 hotels all over Portugal.

Otranto, Italy

This was my first experience in the hospitality and tourism industry. In this hotel, I was responsible for the bar and for the guest transportation service.

Master Of Science - Ms, Hospitality And Tourism Management

Main Courses: Financial Analysis of Hospitality Enterprises; Smart Travel and Tourism; Principles of Destination Marketing and Management.

Master Of Science - Ms, Hospitality And Tourism Management

Main courses: Critical Issues in Hospitality Human Resources, Data Analysis in Hospitality and Tourism, Managing Hospitality and Guest.

Bachelor Of Science - Bs, Management

Main courses: Management, Strategy, Economy, Finance, Accounting, Mathematics, Statistics, Company Law, Marketing and Human Resources.

High School Diploma, Music

Main courses: Instrument, Musical Education, Brass Ensemble, Orchestra, History of Music and Jazz Group.