Simon Wallace Email & Phone Number

Lisbon, Portugal

-Develop and execute strategies to optimize business procedures, ensuring efficiency and seamless workflow across the organization.-Conduct thorough research and analysis to identify operational strengths and weaknesses, pinpoint areas in need of enhancement, and lead improvement projects.-Utilize complex data to streamline procedures and implement strategies that improve operational efficiency and profitability by minimizing wastage.-Define Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for various business units, establishing measurable service and performance levels.-Implement and maintain comprehensive dashboards across the company, providing a centralized platform for reviewing and replicating KPIs across all business units.-Collaborate with the Digital Transformation Director to align digital strategies with overall operational goals and objectives.-Act as a valuable member of the transition team, working across all regions to define solution processes, challenge existing company offerings, improve reliability, and identify opportunities for cost savings and risk reduction.

Lisbon Area, Portugal

-Develop and execute the regional product and procurement strategy aligned with the organization's cost objectives and service standards.-Foster and strengthen relationships with suppliers, and actively seek new suppliers when necessary. Utilize these relationships to generate innovative solutions and ideas to overcome operational challenges.-Lead negotiations for supplier contracts, ensuring maximum margins and favorable terms.-Collaborate with stakeholders to optimize purchasing and utilization across the region, driving efficiency and cost savings.-Ensure compliance with all health and safety requirements with suppliers, maintaining a safe and secure operational environment.-Effectively communicate cost results and estimates to relevant teams within established deadlines.-Stay updated on the competitive marketplace through local market intelligence, identifying opportunities for improvement and innovation.-Secure, negotiate, and contract updated costs and tour content for the upcoming year.-Manage, mentor, and supervise the regional Product & Reservations team, providing guidance and support to optimize performance.-Actively promote the organization's social enterprise purpose through engagement with vendors and suppliers.-Ensure timely and accurate processing of all contracts, maintaining an organized and efficient system.-Monitor customer feedback to ensure contracted services consistently meet expectations and adhere to safety standards.-Lead and manage audits for the region, ensuring compliance and identifying areas for improvement.-Develop, manage, and report on the travel budget for the region, identifying cost-saving opportunities and optimizing financial performance.-Review monthly profitability reports with the Managing Director, providing insights and recommendations for improvement.-Take the lead on special projects and negotiations as assigned by the Managing Director, demonstrating strong leadership and problem-solving skills.

London, United Kingdom

-Managing overall operations function for 8 products across Europe and Asia, ensuring efficient and effective processes are in place.-Delivering the forecasted annual budget and ensuring that EBITDA targets are met.-Forecasting, analyzing, and reporting business growth to identify trends and drive new business opportunities.-Providing monthly commentary on the performance of the month and quarter, highlighting key insights and recommendations.-Leading and managing local operations teams across Europe and Asia, fostering a collaborative and high-performing environment.-Acting as the system owner of operations and reservations software, ensuring its optimal performance and alignment with business needs.-Establishing and tracking key performance indicators (KPIs) to drive operational consistency and measure success.-Collaborating with cross-functional teams to structure business initiatives, develop work plans, conduct thorough analysis, and communicate final recommendations.-Driving discussions with local operations teams to develop both short and long-term operations strategies, aligning them with overall business objectives.-Working closely with department managers to ensure smooth operations and alignment across all functions.-Developing and implementing strategies that enhance the operational experience, optimizing customer satisfaction and loyalty.-Maintaining a comprehensive knowledge of all aspects of the hotels, including room rates, hotel policies, specials, availabilities, VIP guests, and hotel events.-Negotiating and managing contracts with external suppliers to optimize cost efficiencies and maintain quality standards.

London, United Kingdom

London, United Kingdom

-Provide comprehensive management and leadership to the reservations team, ensuring seamless operations across all products and services.-Assume overall responsibility for the operations function, overseeing products across Europe, Middle East, and Africa, while ensuring compliance with industry standards and best practices.-Successfully developed and implemented a highly effective staff bonus and commission framework, resulting in a significant increase in overall productivity and team motivation.-Conduct monthly accounts reconciliation for my cost center, ensuring accurate financial reporting and adherence to budgetary guidelines.-Foster and maintain strong relationships with both internal and external stakeholders, effectively managing their expectations and collaborating on key initiatives.-Drive B2B and B2C sales strategies, working closely with the sales team to achieve revenue targets and capitalize on market opportunities.-Manage sales, casework, and administration for my business unit, streamlining processes and optimizing efficiency.-Lead project management efforts for the successful rollout of client-facing products, ensuring seamless execution and on-time delivery.

London, United Kingdom

-Oversaw representation of hotels, ground operators, and airlines in the UK, ensuring excellent client relationships and industry partnerships.-Managed diverse client portfolios, developing and implementing strategies to optimize growth opportunities and drive revenue.-Collaborated with clients to create and execute key digital strategies, enhancing operational efficiency and maximizing business growth.-Implemented and enhanced operational systems, processes, and policies to align with the organization's mission and drive overall effectiveness.-Led and supervised Support Services, including HR, IT, and Finance, to increase their efficiency and ensure seamless operations.-Spearheaded long-term planning initiatives focused on achieving operational excellence and continuous improvement.-Assumed responsibility for financial management, planning, systems, and controls, ensuring optimal allocation of resources and adherence to budgets.-Collaborated with the Executive Director to manage and oversee agency budgets, and developed individual program budgets to support organizational objectives

London, United Kingdom

-Successfully oversee and manage operations across multiple regional offices in Australia and South Africa, ensuring efficient and effective functioning of each location.-Lead and execute events management initiatives, orchestrating and organizing seminars for large audiences of up to 300 people, delivering seamless experiences.-Conduct presentations for migration seminars held in the UK and Australia, showcasing expertise in the field and effectively communicating complex information to diverse audiences.-Take charge of training and development programs, fostering the growth and skill enhancement of team members, resulting in increased productivity and performance.-Maintain meticulous monthly accounts reconciliation for my cost centre, ensuring accurate financial reporting and adherence to budgetary requirements.-Cultivate and nurture relationships with internal and external stakeholders, fostering strong partnerships and collaboration to achieve organizational goals.-Drive business development efforts, identifying and capitalizing on growth opportunities, resulting in expanded market presence and increased revenue.-Efficiently manage sales, casework, and administration for my business unit, overseeing all aspects of operations to achieve targets and ensure client satisfaction.-Conduct thorough caseload audits to ensure compliance with established protocols and quality standards, identifying areas for improvement and implementing corrective measures.

Adelaide, Australia

-Led and motivated cross-functional teams to drive country development initiatives in various regions.-Implemented effective strategies to optimize team performance, foster collaboration, and achieve business objectives.-Represented the organization at prestigious migration seminars throughout Australia, showcasing our expertise and thought leadership.-Cultivated and managed relationships with charitable and community support organizations, fostering partnerships and enhancing brand reputation.-Provided guidance and oversight to ensure efficient casework and administration processes within my business unit.-Implemented best practices and streamlined operations to improve productivity and quality of service delivery.-Successfully led the project management efforts for the roll-out of Customer Relationship Management (CRM) products.-Coordinated cross-functional teams, set project goals and timelines, and ensured successful implementation within budget and schedule

Post Graduate, Australian Immigration Law & Practice

Diploma, Human Resources Management And Services