João Reis

João Reis Email and Phone Number

Head of Nestlé IBS CES Europe @ Nestlé
vevey, vaud, switzerland
João Reis's Location
Lisbon Metropolitan Area, Portugal
João Reis's Contact Details

João Reis personal email

About João Reis

Experienced Business Director with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Business Planning, Analytics, BI, Sales and Management. Strong finance professional with a Post-graduated focused in Business controller and enterprise financials from ISEG - Lisbon School of Economics & Management.

João Reis's Current Company Details
Nestlé

Nestlé

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Head of Nestlé IBS CES Europe
vevey, vaud, switzerland
Website:
nestle.com
Employees:
176275
João Reis Work Experience Details
  • Nestlé
    Head Of Ibs Customer Engagement Services Europe
    Nestlé Sep 2022 - Present
    Lisboa, Portugal
    - Act as the SPoC for the internal customers (Zone Europe CES leader and Markets), managing several projects that require coordination across all markets;- Conduct needs assessments, performance reviews, capacity planning, and cost/benefit analyses; - Liaise with key internal and external stakeholders to mitigate against impact of issues outside of business as usual;- Drive self-service and automation initiatives to bring a cost competitive operations;- Developing and sustaining long-standing relationships with vendors;- Evaluating vendor management programs and WOW to identify, if needed, ways to improve them;- Develop and manage vendor risk management monitoring and reporting process that tracks vendor’s risks;- Ensure Integrated Business Services (IBS) Consumer Engagement Services (CES) Framework and MSA are executed in the agreed way.
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  • Menon
    Business Director
    Menon Jul 2020 - Sep 2022
    - Responsible for the 2 business verticals, namely BI Analytics and Service Center;- Provide real time analytics through PowerBI and dashboarding connecting areas such Sales, Customer Support, Complaints Management and Customer Experience;- Deep understanding of customer center platforms for reporting and operational control purposes as well as integration with Salesforce and/or Siebel;- R&D for new solutions, platforms and/or frameworks in order to keep operations in the leading edge of data management and business tracking;- Workforce management and optimization (size, scheduling, attrition and adherence).
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  • Ucall
    Head Of Data And Business Control
    Ucall Jun 2018 - Jul 2020
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  • Ucall
    Operations Director
    Ucall Feb 2017 - Jun 2018
    - Responsible to manage +25 operations and +1200 FTEs;- Understand customer business, determine their future needs and create business opportunities; - Ensure service level agreements (SLAs) are being met;- Generate detail execution plan for the delivery of the service and business operation;- Collaborate with appropriate resources to implement and develop monitoring tools;- Responsible for profits and cost control.
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  • Ucall Angola
    Business Analysis Manager
    Ucall Angola Nov 2014 - Jan 2017
    - Responsible for the development and operation of analytics and business reporting that allow sustainable growth within the organization as well as operational control and efficiency.- Trend analysis and risk control.- Sizing models and forecasting. - Team management.
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  • Teleperformance Portugal
    Quality Analyst Supervisor
    Teleperformance Portugal Dec 2011 - Nov 2014
    Responsible for a team of QA’s that ensures quality and standards for several projectsBusiness Control through detailed reporting to the management teamTrend error analysis and action plan designImprove overall customer service satisfaction
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  • Self Energy Ltd
    Financial Controller
    Self Energy Ltd Jan 2011 - Jul 2011
    London
    Daily control of all payments and related bank transfers according to strict deadlines Coordination of the accountants and bookkeeping teams Monthly reconciliation of all control accounts, including verification of balances, and resolution of outstanding items Reporting to headquarters of all financial data and variations on a monthly basis Support on financial project analysis and funding management
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  • Hewlett-Packard
    Sales Support Specialist - Global Alliances
    Hewlett-Packard Jul 2008 - Nov 2010
    Operational budget control. Develop professional business segment of HP with its global partners (Microsoft, Oracle, SAP, Accenture, CapGemini, PT, Indra and Logica), supporting the sales teams to achieve global BU’s goals. As part of the function is also the definition and execution of business and B2B Marketing with the partners above.
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  • Hewlett-Packard
    Trainee @ Hp University 2008
    Hewlett-Packard Jul 2008 - Oct 2008
    Trainee in sales, negotiation skills and technology.
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  • Aefep - Associação De Estudantes Da Fep
    Communications Department
    Aefep - Associação De Estudantes Da Fep Jun 2007 - Jun 2008
    View
  • Aiesec In Fep
    Corporate Partners Department
    Aiesec In Fep Oct 2005 - Oct 2006

João Reis Skills

Team Management Team Leadership Management Business Strategy Business Analysis Finance Business Development Teamwork Quality Control Microsoft Excel Accounting Business Planning Outsourcing Sales Negotiation Sales Operations Portuguese Sap

João Reis Education Details

Frequently Asked Questions about João Reis

What company does João Reis work for?

João Reis works for Nestlé

What is João Reis's role at the current company?

João Reis's current role is Head of Nestlé IBS CES Europe.

What is João Reis's email address?

João Reis's email address is jo****@****ail.com

What schools did João Reis attend?

João Reis attended Iseg - Lisbon School Of Economics & Management, Omnes Education, Fep - Faculdade De Economia Da Universidade Do Porto.

What skills is João Reis known for?

João Reis has skills like Team Management, Team Leadership, Management, Business Strategy, Business Analysis, Finance, Business Development, Teamwork, Quality Control, Microsoft Excel, Accounting, Business Planning.

Who are João Reis's colleagues?

João Reis's colleagues are Nancis Mendez, Dheyson Ranei, Ovidio Arango Monsalve, Adel Fahmy, Scott Nary, Michael Tsikattah, Ali Natiq.

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