João Gil Email & Phone Number

Loulé, Pt

Faro, Portugal

- Managed partner integration projects during Support, Development, and Technical Certification phases.- Provided technical support and conducted scenario tests and certifications for partners using Omnibees APls.- Created and executed scripts to update data in the certification environment.- Analyzed logs to identify technical issues and collaborated with development teams and partners to resolve them.- Created and updated API technical documentation and facilitated team training sessions.- Supported intra- and inter-departmental activities, including meetings, testing new functionalities, and optimizing team workflows.

Almancil, Faro, Portugal

Provide first level support to our Concept customers with a focus on quality and customer satisfaction and within the defined parameters of Concept support services.Understand our customer needs, expectations and assist them using applications.Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.Escalate Tickets which need further investigation by 2nd and 3rd Level Support.Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing and among others.Attend regular product/technology training to remain up to date with developments of the Concept solution.Supporting customers over the phone and using Remote Access Tools.

Loulé, Faro, Portugal

Cybersecurity (SOC planning, SIEM tools, Alient vault, Ossec, Nessus, The Hive, Darktrace, Bitdefender Gravity Zone, WireShark, Splunk, IDS/IPS, EDR, NDR, incident response, network monitoring, reports)Network (Protocols, VPN, Firewall, UNIFY/UBIQUITI, Load balancer (Kemp), Cloudflare, Aruba, network essentials)Regulamento Geral sobre a Proteção de Dados(RGPD)IT consulting (IT support, virtual machines, Linux, Windows and Windows Server, MacOs. Ninja One and Tickets system/ remote deskhelp)

Loulé, Faro, Portugal

Loulé, Faro, Portugal

Create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, support the commercial team and act as communication link between the store and the Retail Supply Integration department.- Secure the highest possible goods availability in partnership with the commercial team and taking into account country-specific positioning campaigns, the commercial calendar and local store activities;- Influence to successful replenishment by Managing with operational forecasting and ordering together with Sales to maximize sales potential and customer experience;- Produce necessary follow-ups for the commercial and management team regarding operational processes in the store, including phasing in and out, overstock and concrete, activities and non-central shortages;- Advise with the commercial team with the range change process by providing information regarding sales space parameters, expected sales start, quantity and remaining outgoing quantities;- Support the Operations Manager with stock discrepancies analysis as part of the inventory management process.

Loulé, Faro, Portugal

- Planning, organizing and monitoring the flow of goods, from goods receiving to sales locations for replenishment sufficient stock is available to meet the needs of customers;- Secure that the work of the team complies with the IKEA code of conduct, internal IKEA regulations and legislation relating to health and safety, with a focus on the Standard Operating Procedures;- Work to improve productivity through efficient resource planning, including managing sickness leave, staff allocation, flexible working and efficient goods flow operations;- Provide input to manager on logistics capacity requirements in the area of responsibility and the creation of a business plan and goods flow action plans;- Empower the team of co-workers by delegating responsibility to help each person grow and develop, according to individual ability and experience;- Work closely with merchandising partners in the store commercial team to implement an efficient and successful goods flow process that leads to more sales.

Loulé

Unload goods, internal transport of goods and replenishment of the store and facilitate with order picking;- Super User SGF- Preparing the warehouse parameterization, to secure availability and running operations, as well to drive and support further development projects in the local unit;- Implement for all kind of system enhancements - increase efficiency and quality, decrease operationalcosts and smoothen operational processes.

Lisboa E Região, Portugal

- Approach customers an additional help, and advise on the best solutions for homes;- Preparing the area of responsibility for stock replenishment and next day’s business;- Understand the department’s action plans, and support the goals and targets set by the manager;- Maximize sales and profitability by ensuring the area is clean, tidy, fully stocked and correctly priced,also ensure all products are in perfect condition at all times.

Lisbon, Portugal

Graduate in CyberSecurity, an intensive 3-month course lead by Iron Hack x Cybint, provides the hands-on skills needed to join the Cybersecurity industry:Received a blended certificate from Iron Hack and Cybint, under NIST (National Institute of Standards and Technology) cybersecurity frameworks: Certificate includes: Security + CISSP (ISC2), CISO and CNSS (UK).

Cybersecurity, Intensive Cybersecurity Training, Based On Cutting-Edge Military Model

Activities and Societies: Certificate from Ironhack and Cybint, under NIST (National Institute of Standards and Technology) cybersecurity.

Curso Direito, Law

Activities and Societies: Pro Bono 1º year: Introdução ao Estudo do Direito I, Teoria Geral do Direito Civil I, Direito Constitucional I.