Highly motivated, results-driven leader with several years experience managing large teams in the service Customer Service and finance sectors. Demonstrated Project Management ability to deliver effective Information Technology strategies whilst delivering against business KPIs through high-performing teams and innovative solutions that lead to operational efficiency and improved profitability. An excellent communicator who enjoys leading change by embracing continuous improvement and building a culture of high performance within an organisation. Has a natural flair for creating and maintaining strong working relationships resulting in increased stakeholder satisfaction levels across all functions from financial to customer services