I focused on operations management, project management, and customer success for a direct-to-retail marketing agency. I have built scalable processes and teams, authored a strategic playbook for ads, brand representation, and influencer campaigns, and coached my team in media buying.I have managed 50+ clients and 30+ employees, and propelled the company to the second-highest agency for TikTok ad spend. We have also expanded our expertise to platforms like Instagram Reels.

I have a proven track record of success in overseeing releases, managing contractors, and ensuring quality. I am also an expert in handling C-Suite calendars, leading talent acquisition, and orchestrating office logistics, events, and catering.In addition to my HR and office management duties, I have also successfully managed company-wide hardware and software, created compelling content, executed two office moves, and transitioned the company to a hybrid work setup. I have also contributed to the company's shift from apps to a sales structure for its influencer network.

At Imaginology, a dynamic organization specializing in creative empowerment, I serve as Creative Manager. Within this role, I specialize in optimizing processes, project management, and fostering team collaboration. Imaginology empowers individuals and businesses through innovative products and experiences that encourage daring play, curiosity, and wonder. My primary focus is on prioritizing core objectives while nurturing a culture of efficiency. This experience has equipped me with a strong skill set in streamlining operations and driving towards creative goals.

I specialized in creating organizational systems and processes for administrative files for multiple companies. I also crafted company policies and procedures to enhance overall efficiency and conducted research on various topics, including international and local travel, software, and innovative ideas.Furthermore, I managed C-Suite calendars with constant interaction with high-profile individuals, implemented and maintained various software programs, including CRM databases and project management tools, and handled social media management and web design/upkeep. I was also responsible for organizing, tracking, and reporting expenses and took on recruitment duties, including filtering resumes, collaborating with hiring programs and recruitment companies, and conducting candidate interviews.I acted as a mentor for other VAs upon supervisor requests and worked for various types of companies, including non-profit organizations, venture capital firms, and corporations.

I served as a Sprint Master and Project Manager for AK Dept. of Transportation initiatives. My responsibilities included managing meetings, coordinating operations, and assigning tasks. I also facilitated public meetings in Native Alaskan communities, collaborating on transportation planning and grant applications. Additionally, I led and motivated a remote team, managed hiring processes, and aided the owner with social media and sponsorships for the Iditarod run. Frequent fieldwork involved running meetings between the AK Dept. of Transportation and remote tribes and rural communities.

As a small business owner, I adeptly managed diverse tasks, including client communication and administrative duties. I supervised a team of 5+ virtual assistants, ensuring top-tier organizational and administrative support for clients. My responsibilities also included overseeing company operations, invoicing, and collaborating with international clients in Italy, Australia, and the United Kingdom. I provided comprehensive administrative assistance to professionals such as life coaches, insurance agents, real estate agents, and small business owners, addressing both individual and corporate needs.

I thrived in managing a wide range of tasks. This included handling legal responsibilities like drafting letters, filing documents, and preparing attorneys for trial. I also took care of various professional and personal administrative duties, such as scheduling, calls, and travel arrangements.I engaged with potential clients, conducted interviews, and managed employment agreements. Acting as a bridge between attorneys and clients, I ensured smooth communication and facilitated the exchange of necessary information. Additionally, I initiated and successfully completed a firm-wide transition from on-site servers to cloud integration, significantly enhancing efficiency and accessibility for all.

In my role as a Corporate Trainer and Manager, I had the privilege of leading and developing a team of 15+ employees daily. I specialized in resolving customer concerns with diplomacy and efficiently delegated responsibilities to surpass our company's expectations. Moreover, I successfully oversaw the opening of multiple new restaurant locations.

I specialized in handling student records and processing applications within university databases. A key part of my role was contributing to the university's accreditation efforts, ensuring we consistently met and exceeded all standards.I also excelled in managing mailings for prospective students and overseeing placement exams. Collaborating closely with the Director of Enrollment, I played an instrumental role in organizing events like Alumni Night and Open House, providing valuable support to help the university achieve its objectives.