Jo-Vic Pacete Email & Phone Number

Taguig, National Capital Region, Philippines

· Oversee day-to-day Talent Acquisition functions, and duties ensuring adherence to service level standards and metrics and provide data-driven insights and analysis to generate improvements on operations, programs, and processes, for effective service delivery to support US stakeholders and clients.· Provide support to a variety of TA activities across various TA functions such as Talent Identification, recruitment, offer management, internal transfers, and so on.· Lead the retention and engagement initiatives for the TA team to ensure that attrition is manageable and attrition rate is within attrition threshold.· Lead the overall talent management initiatives such as annual review activities, succession planning, career development planning and training and development for the whole GBC Talent Acquisition team.· Liaise with US stakeholders and clients on a regular basis to align on key deliverables and priorities of the GBC Talent Acquisition team.

Taguig, National Capital Region, Philippines

· Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.· Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.· Coached team members in techniques necessary to complete job tasks.· Trained new team members by relaying information on company procedures.· Managed schedules, accepted time off requests and found coverage for short shifts.· Mentored and guided employees to foster proper completion of assigned duties.· Established open and professional relationships with team members to achieve quick resolutions for various issues.

Taguig, National Capital Region, Philippines

· Managed a team of Interview Scheduling Specialists.· Communicated company goals, compliance practices, and deadlines to the team.· Answered team member questions, helped team members resolve process-related concerns, issues and challenges.· Oversaw team member work for quality and company guideline compliance.· Developed strategies to promote team member adherence to company regulations and performance goals.· Generated and shared comprehensive reports about team performance.

Taguig, National Capital Region, Philippines

· Assumed the role of a Relief Team Lead and managed a team of Interview Scheduling Specialists.· Mentored and guided employees to foster proper completion of assigned duties.· Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.· Held weekly team meetings to inform team members on company news and updates.· Promoted high standards through personal example to help each member understand expected behaviors and standards.

Taguig, National Capital Region, Philippines

· Received requests from recruiters to schedule interviews between candidates and the hiring managers.· Contacted hiring managers, recruiters and candidates via email, phone, or scheduling tool to arrange interviews.· Arranged candidate travel within JPMC guidelines.· Sent confirmation emails once interview date and time has been established.· Ensured external candidates going through the pre-screening process have completed their applications and if not, take appropriate follow-up steps.

Makati, National Capital Region, Philippines

· Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.· Sourced and screened candidates for entry level up to executive roles and worked with hiring managers to coordinate interviews, offers, and onboarding.· Utilized social media platforms to source potential candidates and build pipeline of qualified talent.· Collaborated with hiring managers to determine job requirements and understand departmental needs.· Provided regular updates to hiring managers and HR staff on recruitment activities and progress.· Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.· Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.

Pasay, National Capital Region, Philippines

· Handled inbound calls for billing inquiries, technical issues, payment issues, equipment sales, etc.· Assisted customers with questions regarding their account. Provided resolution for billing issues, technical issues, payment issues, equipment issues, etc.· Kept records of customer interactions and transactions, recording details of inquiries, complaints, and action taken.· Provided support for Customer Service Representatives by answering escalated phones calls from customers and making sure that resolutions are provided in a timely manner.· Provided brief coaching sessions for representatives.· Reported urgent cases to Assistant Call Center Manager for proper resolution of customer concerns.

Bachelor Of Science (B.S.) In Education, Elementary Education

Bachelor Of Science (B.S.), Elementary Education And Teaching

Activities and Societies: Supreme Student Government