John Palaganas Email & Phone Number

Regina, Sk, Ca

Regina, Sk, Ca

Regina, Saskatchewan, Canada

- Duties to resolve incident and track, prioritize document requests using an IT request system.- Ensure incoming incidents are categorized, logged, and resolved in a timely fashion.- Installation, maintenance, support, and repair of desktop hardware and software.- Experience in Access Administration, global operations and/or technology risk management.- Proficient experience with cloud platforms (Azure Endpoint, MS SharePoint, Google Cloud, Windows Server).- In-depth knowledge of Azure Active Directory, MS Exchange, and MS Sharepoint, with minor understanding of MS Excel, Visio, and PowerBI.- Responsible upgrading, troubleshooting, repair and maintain all end-user devices and equipment to ensure optimal performance.- Analyzing and resolving complex IT issues in daily basis, and ensuring compliance with industry regulations.- Escalate critical issues/bugs to necessary parties including IT, Application Support and developers for resolution.- Writing scripts for automating routine tasks (e.g., PowerShell, CLI).- Provides in troubleshooting hardware, software, and network issues.- Create reports and reporting structures to monitor and communicate identity information to key stakeholders.- Monitor assignment queues for identity and access related incidents.- Effectively communicating technical information to non-technical users.

Saskatchewan, Canada

- Developed static web apps for customers, ensuring 24/7 availability for hosted services.- Created a NAS server with OpenMediaVault to store photos, music, and documentation.- Managed network infrastructure with firewalls, VLANs, and static IPs for secure environments.- Built own set up Web Server through Linux server with Docker and Nginx for hosting websites/ applications.- Configured a network infrastructure using firewalls, VLANs, and static IPs for secure and isolated environments.- Developed responsive web-application such personal portfolio, E-commerce, photography with personalize domain.- Designed, deployed, and maintained a fully functional home lab environment for hands-on experience with IT infrastructure, networking, and system administration. - Created powershell scripting to automate and for system monitoring and maintenance.- Manage and maintain documentation to keep up to date for home lab projects.- Gained experience in networking fundamentals, system administration, and remote desktop configuration in a real-world setting.- Running Containers with my set up utilizing Docker to understand DevOps principles to improve system deployment.- Set up and managed Pi-hole that helps deepen my understanding of DNS. Main use to experiment with custom configurations, like using encrypted DNS and blacklisting domains.

Yorkton, Saskatchewan, Canada

Yorkton, Saskatchewan, Canada

- Provided technical support and troubleshooting for church staff and volunteers, ensuring smooth operation of computer systems, networks, and peripherals.- Assisted in the implementation of basic security practices, including virus protection and data backups.

Associate'S Degree, Computer Science

Ged, Yorkton, Saskatchewan, 12