Jose Anthony Pandagani Email & Phone Number

United Arab Emirates

• Responsible for day-to-day support Administering, Maintaining, Troubleshooting the corporate IP Telephone System – Avaya.• Responsible for day-to-day support, Windows Desktop, Active Directory administration, maintenance and upgrade of Windows operating systems.• Analyze user requirements and troubleshoot/diagnose technical issues.• Solves & responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements(SLA) through remotes session or hands on.• Creating Windows Desktop Images, Managing SCCM Clients, SCCM Task Sequences, GPO's, Design Documentation, Operational Procedures, Training Support Teams, Deploy High Quality MSI Packages.• Contribute to IT projects in the preparation and implementation phase of end user device related services and systems, such as technical specification analysis, evaluation, development, integration and testing, maintenance, release and documentation.• Hands on experience working with mobile devices such as iPhone, iPads, Blackberry Andorid etc.

United Arab Emirates

• Maintaining & Administering the corporate IT Infrastructure, Exchange Server & IP Telephone System • Ensuring and maintaining an effective corporate system backup.• Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.• Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems, defining system and operational policies and procedures.• Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.• Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.• Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.• Conducting routine PC maintenance and audits.

Philippines

 Coca-Cola Export Philippines August 2011 to December 2012• Member of Project Implementation Team Cisco WIFI implementation in Coke BU office Makati, Philippines Nortel WIFI expansion in Coke CPS Plant Laguna, Philippines Tipping Point Implementation in Coke BU office Makati, Philippines  Cisco ASA VPN implementation in Coke BU office Philippines Cisco ASA VPN implementation in Coke BU office Indonesia.• 2nd level support for network related issues, implementations and monitoring (Philippines, Indonesia, Malaysia, and Thailand).• Design the APs locations for the WIFI Implementations and expansions.• Network Local point of contact for Philippines. Philippine Dealing & Exchange Corporation January 2011 to July 2011• Monitor network using Ciscoworks and WhatsUp Gold to ensure network availability to all system users and perform necessary maintenance to support network availability.• Perform routine backups Cisco devices configuration for the disaster recovery.• Propose and recommend solutions for improving the functionality, efficiency, utilization, or effectiveness of Enterprise LAN/WAN Infrastructure. • Configures, tests, and maintains LAN/WAN equipments and related services • Identifies, diagnoses, and resolves network problems • Create and maintain comprehensive documentation for all implemented network and for future reference. Standard Chartered Bank – Network Engineer August 2010 to January 2011• Configure, Support and Monitor SCB PH network infrastructure.• Network troubleshooting and identification of problems• Liaise with business and other IT functions/teams to resolve network issues• Liaise with regional and local network team for network development and support plans• Local network technology design, management and implementations PH team.

Philippines

 SHELL PETROLEUM BUSINESS SERVICE CENTER May 12, 2009 to June 2010• Service Desk provides first level support to all existing and potential clients and ensures good customer relation.• Serves as technical advisor, providing front telephone, remote desktop, and onsite desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.• Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards. Able

Philippines

• Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users, the Internet, PCs and new computer technology.• Configures and installs Windows workstations and systems in response to the demands of a complex network design.• Trains end-users on the use and features of the various operating systems and applications on the various platforms.• Performs primary network system administration on network servers as needed.