João Gomes Email & Phone Number

Porto, Pt

Porto, Portugal

- The natural step from my previous role at Brainlab.

Porto, Portugal

- Perform installation and service for Radiation Oncology products- Independently perform routine troubleshooting and repairs- Provide on-site guidance and assistance to customers during treatment, maximizing efficiency and usage- Educate/train customer on the use of products and services- Field customer questions/requests: Investigate and resolve issues consistent with established policies and procedures- Effectively communicate with customers to understand problems and… Show more - Perform installation and service for Radiation Oncology products- Independently perform routine troubleshooting and repairs- Provide on-site guidance and assistance to customers during treatment, maximizing efficiency and usage- Educate/train customer on the use of products and services- Field customer questions/requests: Investigate and resolve issues consistent with established policies and procedures- Effectively communicate with customers to understand problems and adequately troubleshoot issues- Perform routine calibrations and preventative maintenance- Deliver high level customer service- Read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams- Instruct customers and staff in proper use of the equipment- Keep abreast of developments regarding Brainlab and competitive products and services Show less

Madrid E Região, Espanha

- Conduct on-site clinical visits with new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage;- Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage;- Lead installations and establish functionality at new and existing customer sites;- Educate/train… Show more - Conduct on-site clinical visits with new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage;- Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage;- Lead installations and establish functionality at new and existing customer sites;- Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services;- Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications;- Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.;- Regularly strategize with the Account Managers in Iberica, evaluating customer situations, open sales projects, and identifying and referring sales leads;- Resolve product issues through detailed analysis and utilization of engineering expertise;- Promote IGS products and services to surgeons at trade shows;- Maximize customer satisfaction;- Focus on the specialties of Neurosurgery, Open and Minimally Invasive Spinal Surgery, ENT and CMF Surgery. Show less

Porto E Região, Portugal

- High focus on endoscopic systems and instruments in the specialties of Urology, Gynaecology, Obstetrics, Gastroenterology, Proctology, Visceral Surgery, NOTES and LESS.- Installation of equipment in the OR, namely videocarts with complete endoscopy setups;- Technical training of hospital staff during Congresses, Workshops, International Courses and live surgeries, along with management of equipment logistics, installation and usability;

Master, Biomedical Engineering

Activities and Societies: Collaborator of the Biomedical Engineering Student Association The fourth year is divided into four branches.

Master, Medical Devices

Activities and Societies: IMTEK - Institut für Mikrosystemtechnik, Lehrstuhl für Biomikrotechnik While at IMTEK, I was part of a Project.