Julius Boyd Email & Phone Number

Jacksonville, Fl, Us

United States

Operations/Network Systems Engineer L2• Provided critical and essential expertise in transitioning the site to a Work from Home environment.• Providing service and expertise to two separate sites with a total of over 3,000 users.• Utilizing Helpmate ticketing system to track and log user issues to maintain SLA with the client.• Currently administrating Microsoft Active Directory, VMware Workspace ONE, and Absolute Endpoint Protection.• Utilizing remote-access software to provide troubleshooting with a focus on restoring the user to production safely and efficiently.• Expert-level proficiency in Office products (O365 & M365).• Utilizing PowerShell and scripting to troubleshoot workstations and deploy software packages remotely.• Auditing non-compliant workstations. Utilizing best-practices to ensure non-compliant workstations are remediated safely and to company standard.• While onsite, utilizing COVID-19 awareness to safely service users when a hardware swap is required.• While onsite, providing server maintenance and inspection of components.

Jacksonville, Florida, United States

•Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues•Provide technical support for 200,000 diverse users globally•Handle an average of 40 per day•Work in the remedy ticketing system

Jacksonville, Florida, United States

•Supporting a Windows 7 to Windows 10 migration of 300 Machines •Maintaining an inventory of machine in excel•Supporting users after Windows 10 migration •Test application to insure compatible with windows 10•Maintaining Image on MDT server

Jacksonville, Florida, United States

•Supporting a Windows 7 to Windows 10 migration of 250 Machines •Maintaining an inventory of new machine in excel before uploading into the Cherwell inventory systemSupporting users companywide after Windows 10 migration which include over 1000 machine, printers, workstations, thin client, and networking equipment Supporting internal users- PC Break-fix, utilizing Dell, HP, Lenovo Hardware•Working within the Cherwell Ticketing System•Maintaining networking systems like switches, gateways, cameras, etaworking with SCCM and Active Domain for like re-imaging and creating new users and password reset

Jacksonville, Florida, United States

•Data Recovery Analysts is responsible for the bank capture, retention, and recovery of electronic messaging data to meet Legal, Compliance, and regulatory requirements.•The role is for an analyst to assist in the recovery of data through various data sources, whether it is tape backup (Tivoli Storage Manager), HP Autonomy’s Digital Safe, Vantage platform, Ax’s-One, and Microsoft Enterprise Vault. Attention to detail is critical as the data set provided to our requestors must be completeArchive Operation SME: •UAT testing on new data recovery applications and new data request system ATLAS before they went to production•Testing and running analytics on systems to confirm data integrityAlso fixing any problems found in indexing and gaps in data on preserved systemsWhile also managing the risk of lost data or incident that arises from gaps in the data

Jacksonville, Florida, United States

TEKsystems for Ascension Health, •Technician on a team of 4 supporting Athena Software installation for Ascensions 3 main hospitals as well as 30+ off-site clinics•Responsible for site preparation which includes hardware discovery (laptops/desktops and network printer/scanners)•Support deployment and upgrade of 200+ machines, installation of Athena software and provide Post Go-Live support for users

Jacksonville, Florida, United States

TEKsystems for UF & Shand’s•Provided support for 700 machines Windows XP to Windows 7 migration which is part of the EMR Go-Live Ambulatory project. •Assisted users with profile migration, printer and monitor setups, and any installation questions/issues discovered

Jacksonville, Florida, United States

TEKsystems For Allstate Dealer Services•Migrating Users from XP to Win7•Receive shipped machines and maintain an inventory of each one•Load additional software as needed•Test machines before they are deployed•Deploy/upgrade machines based on pre-defined spreadsheets/schedule•Assist users with profile migration, printer and monitor setups, and any installation questions/issues discovered•Load additional software based on user needs/roles

Jacksonville, Florida, United States

TEKsystems for Dell/Wells Fargo• Lead Technician required to travel weekly to support the Dell/Well Fargo’s National Windows 7 migration consisting of 800 sites, 18,000 users, and approximately 25,000 machines• Perform software and hardware upgrades to PCs and laptop according to Network regulations• Supervise and led a team of experienced field technicians in Wells Fargo Win7 Migration.• Conduct logistics to make sure any replaced equipment was properly removed and shipped from the worksite after the technician’s final departure from the site.• Encrypt any unencrypted hard drives, PCs, and laptops onsite.• Track all equipment using serial numbers via Microsoft Excel spreadsheet being installed or removed from the site.• Back up any on PC prior to upgrading Windows 7, and restore any data back up after Windows 7 migration.• Provide support to all users after upgrades to assure no errors occurred on the PC and any confusion present with user in regards to the upgrade is resolved.