Lead SaaS Consultants, Data Engineers, Data Analysts, Analytics, and Web Development. Member of Costa Rica site leadership.- Established and improved indicators such as Time to Start, Time to live, and Billable time by 10-20%, helping the portfolio cash conversion and customer success indicators.- Coach and develop the team on technology and consulting, removing roadblocks worked as escalation point for clients.- Design, review, and improve processes by collaborating with stakeholders to identify business issues and opportunities.- Implemented new processes by exploring and evaluating innovative ideas, gained architects, executive and cross BU approvals.

Scaled operations to manage region needs and collaborate with Global business (SaaS consultants, Analytics, BI, Agile, DevOps, CS). Worked on Key Accounts, influenced senior leadership, business and technical stakeholders, peer groups, and C-level Executives.- Directed, coached, and developed resources working on matrix environments with Agile and technologies as AWS, JSON, Tableau, Power BI, Salesforce, Spark, Snowflake, and Auth0.- Drove the portfolio, managed clients projects, client escalations, staffing, coaching, operations, business development, strategic planning, and team P&L

Led strategies for Release Management, Recruiting, Incident Management, Vendor Management, Agile Software Development Management, and Scrum Master.- Joined as a Software Development Team Lead and grew in the company to Manager and Senior Manager, serving Financial Institutions’ technology needs.- Collaborated cross-functionally with different business units, managing projects, programs, teams up to 100+ resources, finance and operations, support engineers, Software development, Project and Product Managers, Data Engineering, Analytics, DevOps.- Managed business operations, staffing, coaching, business development, scale business, strategic planning, financials, units P&L.

Supported decision making for different projects (Data Warehouse, Data Lakes). - Project Manager on the Atomic Data Warehousing product (ETL/BI solutions/Analytics, Informatica, Oracle).- Owned decisions on enhancements, integrating new requirements, ensuring service continuity.- Managed stakeholders from various levels and providers from different regions.- Received the “P&G Prize for the Best Financial Solution Project” at Procter and Gamble 2007.

My time at Exactus, was pretty exciting, my first job as Engineer, and even with my reduced experience, I got a role where I had lots of interaction with external clients, so I was doing Requirement Gathering, Business Analysis, data analysis, Sales Presentations to Clients and developing DW/BI tools and projects for them.