Jp Collet Email & Phone Number

Littlehampton, GB

South East

Responsible for the 40,000km of sewer network across the Southern Water operating area of Hampshire, Sussex and Kent as part of the R&M service schedule. 6 direct management and 38 indirect reports, with also collaborative responsibility for the performance of circa 138 partner resource to ensure we deliver against our primary objectives of customer.

Chatham

Day to day running of the team which include Investigation Technicians and County Sewerage Engineer. Dealing with customer issues relating to the Southern Water sewer network across Kent. Reporting to the Operational Manager my role, in part, is to drive improvements in the service delivered by Southern Water through thorough and timely investigations of.

Falmer, Brighton

Customer Case Lead, responsible for managing a portfolio of customers within the operating regions covered by Southern Water, who have experienced repeat foul flooding incidents, and are looking for long term solutions. Working with our Field Investigation Technicians, County Sewerage Engineers, Asset and Capital Delivery teams, to name just a few, looking.

Durrington

Customer Relations Team Leader. Leading a team of case managers, who are responsible for dealing with written complaints into the company. Complaints of all levels, including those from the regulator, MP's and direct to the CEO. Performance management of the team, ensuring that each team members' personal development is understood with specific training.

Falmer

Dealing with escalated written complaints. Correspondence from MP's sent to the CEO and complaints from our regulators, Consumer Council for Water and OFWAT.

Falmer

Responsible for high profile written complaints, including, correspondence from MP's and regulators.

Responsible for stock management and a team of 12 employees.

Nvq Level 3 Customer Services Apprenticeship Diploma, Customer Service

Customer Service Apprenticeship Level 3 Diploma

10 X G.C.S.E'S