Jennifer Perez Email & Phone Number

Linthicum, Md

Sykesville, Maryland

- Assisted customers with retail and business online banking, debit card disputes, and other issues.- Provided procedural support to the staff of two branches.- Reviewed incoming and outgoing wires and Automated Clearing House (ACH) transactions.- Made corrections to non-post transactions to ensure customers debits and/or debits are processed.- Monitored customers that overdraft; closes those accounts over 30 days with a negative balance and reports them to ChexSystems.- Assisted with Bank Secrecy Act (BSA) daily work-reviewing Office of Foreign Assets Control (OFAC) reports, teller cash limits, and clearing Anti-Money Laundering (AML) alerts.-Conducted research for customer or subpoena requests for customer statements, check and deposit copies.- Proficient in Fiserv Premier, Integrated Teller, Access Manager, and Web Capture systems.- Continued desire to learn more about ACH, debit cards, and check processing by attending seminars through Mid-Atlantic Clearing House Association (MACHA) to enhance knowledge.

Baltimore, Maryland

• Processed over 100 transactions per day consisting of deposits, withdrawals, loan payments, account transfers, and issuing of official checks and money orders.• Supervised and mentored two tellers in transaction procedures and how to accomplish their referral goals.• Conducted monthly audits of five teller drawers, cash vault, and two ATMs.• Substituted for teller manager when they were away from the branch.• Assisted in planning of coin and currency order per week. Ordered $100,000+ in cash and currency to be allocated between the branch and two ATMs every week.• Created display for Baltimore Ravens checking account promotion using Ravens themed items. Motivated customers to open accounts during that time.• Cross-trained to support platform personnel by handling check ordering and debit card maintenance requests; answered phones when necessary.• Developed a continued desire to be educated in products, policies, and applications; took web based and classroom training courses.

Randallstown, Maryland

• Processed transactions for customers in the branch and separate drive thru building.• Opened new accounts; enhanced knowledge by attending seminar in 2005 on account titles. • Trained new tellers for the branch and other branches.• Filled in at other branches when a teller was needed.• Organized proof work and logs to be sent out for retention. 

Bachelor Of Arts (B.A.), Economics

Education record

Continuing Education, Summer/Fall 2013 Microsoft Access 2013 Level 1 Microsoft Excel 2010 Level 2 Microsoft Excel 2013 Level 3 Microsoft.

Education record

Perfect Attendance Award (Grades 9-12)