James Phan Email & Phone Number

Barangaroo, Nsw, Au

Sydney

In my role, I successfully manage a diverse portfolio of technical projects, ensuring they are delivered on time and within budget. My key responsibilities include:• Leading project planning, developing comprehensive timelines and accurate estimates to drive successful outcomes.• Overseeing quality assurance, conducting functional testing, and creating robust test plans to maintain high standards.• Producing detailed Scopes of Work documentation to define project deliverables clearly.• Coordinating task assignments and resource management, effectively utilising team strengths.• Collaborating with implementation specialists, designers, and developers to achieve project goals.• Proficient in using Monday.com for project management and BugHerd for bug tracking.• Facilitating client communication and requirements gathering to align project objectives with client expectations.Key Projects Delivered:• Steptember• The Push-Up Challenge (AU & CA)• Mother’s Day Classic• Jump Rope for Heart• MS Readathon• The Kokoda Challenge• NBCF 55/57 Squat Challenge• NBCF Step Up• NBCF Go Pink• CCIA CEO Dare to Cure• CCIA 86K for a Cure• CCIA Donate Your Age• Vinnies Donation Appeals (Winter, Christmas)My ability to drive project success and foster collaboration across teams has significantly contributed to the growth and impact of each initiative.

Sydney, New South Wales, Australia

As Implementation Lead, I assisted in building the implementation team, managing daily tasks and serving as the go-to resource for best practices. Several team members under my leadership advanced to become project and account managers, reflecting the growth opportunities provided.• Team Development: Alleviated pressure on other departments by taking on campaign builds before any additional development work, streamlining processes for smoother launches.• Cross-Department Collaboration: Worked closely with the project and development teams to leverage the platform’s full potential, ensuring customer satisfaction while allowing cost savings to be redirected towards the charity’s other initiatives.• Training and Leadership: Conducted regular training sessions for global teams (AUS, UK, USA), sharing best practices, tips, and site showcases to enhance implementation quality and efficiency.

Sydney, New South Wales, Australia

Work closely with project managers, digital designers, and developers to implement site and event content based on client briefs. Responsibilities include:• Implementing and QA testing of custom functionality and data capture solutions.• Conducting UX testing prior to client handoff.• Creating and testing registration flows, donation flows, webforms, and other data capture systems.• Liaising with support and success teams to ensure custom functionality is fully briefed and understood.• Ensure a smooth transition from project brief to client-ready solution.

Sydney, New South Wales, Australia

• Provide customer support via tickets, email, and phone• Collaborate with AU Account Management to ensure optimal technical setup• Maintain specialist-level knowledge of product features and benefits• Assist in coordinating timelines for platform implementations• Manage client assets, site amends, and updates• Assist with testing, QA, and keep the team informed on progress to ensure deadlines and scope adherence

Sydney, New South Wales, Australia

In my role, I collaborated with Sydney Trains to implement a comprehensive video management solution as part of their CCTV upgrade project in partnership with Indra. My key responsibilities included:• Project Implementation: Working closely with stakeholders to ensure the successful deployment of a unified video management system, enhancing surveillance capabilities across the network.• Network Monitoring: Utilising Remote Monitoring and Management (RMM) tools to proactively monitor network and IT infrastructure events, quickly identifying and resolving issues to maintain system integrity.• Issue Escalation: Effectively escalating complex problems to appropriate internal teams or external vendors, ensuring timely resolutions and minimising downtime.• Monitoring Enhancements: Creating new monitoring checks as needed and actively participating in the development and improvement of monitoring standards to optimise performance and reliability.Through this experience, I honed my ability to balance technical problem-solving with collaborative communication, ensuring that project objectives were met efficiently while maintaining high service levels.

Liverpool, New South Wales, Australia

Perform targeted reviews, identity checks, data-matching, data-mining, and undertake a range of complex analysis and audit tasks to ensure correct decisions have been made regarding customer needs and entitlements. Extract, analyse, and present complex information from multiple systems and databases to assist with the development of risk-based projects. Work autonomously to assess and examine customer data by liaising with other government agencies such as the Australian Taxation Office to inform legislatively based decisions, and exercise a degree of independent judgement within defined parameters.Draft reports on complex matters and risk assessments for review by senior staff such as Authorised Review Officers (ARO) and Subject Matter Experts (SME), and prepare cases for referral and escalation where appropriate.

Sydney, Australia

Specialised in the Laravel framework to deliver tailor-made web applications that meet unique client needs. Responsibilities included:• Collaborating with clients to gather and refine project requirements, ensuring clarity and alignment.• Planning and implementing efficient database designs for optimal performance.• Writing clean, well-documented code with a focus on security and availability.• Delivering high-quality, dynamic websites that enhance user experience and client satisfaction.