Jessica Plant, Mba Email & Phone Number

Roseville, California, United States

• Subject-matter expert (SME) on billing data, filtering process as well as current FCC / ROLKA data requirements. • Creation and maintenance of hundreds of daily, weekly, and monthly-run SQL queries that ensure we are in keeping with all internal and external requirements.• Recording all issues that may be out of Compliance standards. Document occurrences fully, notify all involved parties and assist with billing verification if a resubmit of minutes to the FCC is needed.• Documenting process for all queries created with the expectation that incoming trainees can easily pick up workload and action as needed.

Roseville, Ca

Acquire a deep understanding of the billing and reporting data and processes Update the billing filters, document issue findings, and report on these updates & issues Partner within the department and with associates in Analytics, Compliance, IT, Operations, Sales as well as other departments to flush out solutions to the billing & reporting data issues and enact root-cause solutionsSubject-matter expert (SME) on billing data, filters and requirements as well aso Reviews FCC / ROLKA specifications and updates as well as impact assessment Recommends and assists with updates to Master Data Services (MDS) and othertools to support the billing process Ensures adherence to these billing definitions / standardsDrive improvements in the department including updating billing specifications, report specifications, and standard operating processes (SOPs)Conduct frequent audits to ensure that the billing and reports continue to perform to spec and underlying data is in line with expectations Support the department’s information needs via other duties and special projects as required

Roseville, Ca

• Created and maintained test cases for regression, functional and integration tests. Conducted User acceptance testing as-needed. Hardware quality assurance performed as needed. Helped create new User-Training portal designed to provide supported sites with necessary training information: Uploaded, converted and then edited data for new Confluence-administered site. • Provided Tier I support for sites: Expedited requests from security administrators and field technicians at supported sites for information, technical support and troubleshooting solutions. Compiled weekly and monthly metrics utilizing Tableau software.• Assisted documentation team to create User and Configuration Guides. Assisted hardware team to compile metrics.

South San Francisco, California

• Developed and maintained comprehensive database of Darknet (TOR) sites. Evaluated chat rooms for intelligence related to data breaches. Investigations assisted with the discovery of a thread selling stolen OPM data. The team's discovery and continued assistance led to the FBI’s apprehension of the hacker behind the OPM data breach.• Sought intelligence related to data breaches, notified victims in question and attempted reclamation of assets on their behalf of commercial and government clients. • Assisted IT staff in creating persistent monitoring tool designed to track TOR market and forum activity and reported applicable activity and/or communications to clients.

Elkridge, Md

• Participate in all phases of the software development life cycle with concentration on the Testing & Implementation phases. Responsible for the acceptance and verification of 4 major and 11 minor releases of TAC web-based analytic software. • Find, isolate, document, and track bugs through resolution. Define major issues that required the immediate attention of developers and engineers. Oversee the timely completion of major issues directly impacting 30,000 analysts actively using the software. • Collaborate with Analytic Solutions Specialists on site at key government organizations to ensure optimal software compatibility in all environments.Analytic Solutions Specialist• Conducted tailored analytic methodology and systems training. Determined and developed approaches and solutions to client's issues. • Provided hands-on guidance and assistance and responds to customer inquiries regarding analytic approaches and system functionality. • Regularly contributed to the development of new job practices, techniques, and standards.

• Defined specification for collection efforts for a team of 8 analysts in support of the FSK voice collections mission from 2007-2009. Commended for a 50% increase in actionable intelligence in 2009.• Reviewed and analyzed foreign language source material for content and significance. Transcribed/translated advanced graphic and/or voice language material into modern American English or a targeted language in either verbatim or gisted format. • Prepared assessments of current events based on the collection, research, analysis and interpretations of classified and open source information foreign language material.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts, Asian Studies

Certificate Of Completion, Elementary Korean Course

Education record