Jon Plummer Email & Phone Number

Santa Barbara, California, US

Portland, Oregon, US

• Lead User Research, UX and UI Design, and Product Content for a suite of research management SaaS products.
• Developed UX and UI design capacity and capability through hiring, training, and complementary talent management
• Added and developed UX research capability, empowering product managers with deeper customer knowledge
• Installed formative usability testing during design to de-risk detailed design decisions
• Installed concept design and validation in a three-stage product management and design process
• Delivered and continuously improved a design system for the product suite

Eugene, OR, US

• Lead UX, Content Strategy, UX Writing, User Research, and Accessibility to deliver web and mobile applications for educational technology clients and the Badgr microcredential platform.
• Installed double-diamond design process, design critique, and scenario-based design to increase the professionalism and effectiveness of a design team composed primarily of new designers.
• Revamped pitching and discovery process by creating a lightweight research process that informs design rather than performing design prematurely.
• Rapidly delivered new skills-management web application for Western Governors University via a content-first approach, identifying patterns and data model early so engineering, FDev, UX, and UI could proceed in parallel.

El Segundo, CA, US

• Lead UX and UI Design, Industrial Design, Mechanical and Packaging Engineering, UI Writing, User Research, Software Product Management, and Beta Test teams to deliver web-based, Android, and iOS applications, setup.
• Delivered new out-of-box, setup, physical UI, and app-based configuration system for Velop, Linksys’ award-winning whole-home Wi-Fi system.
• Product owner for Linksys app, bringing the app from 2.2 stars to 4.4 stars on the Google Play store and from 3.1 stars to 4.7 stars on the iTunes Store.
• Spearheading Linksys’ first foray into paid services via in-app subscription – Linksys Shield
• Introduced 10- and 90-day post-setup NPS tools to provide further insight into post-sales use and satisfaction.

El Segundo, CA, US

• Built UX teams for WeMo and Belkin Networking business units, hiring and developing staff and managers and installing and adjusting processes per BU needs.
• Revitalized internal alpha and external beta testing practices for all products.
• Established Customer Care call data as a key input into Product Management and Design departments.
• Sourced and drove the design and development of accessory apps for iPad wireless keyboard and LTE-to-Wi-Fi networking products.
• Introduced regular review monitoring to the executive team, leading to increased attention on product experience and success in the app stores, Amazon, BazaarVoice, and BestBuy reviews.

El Segundo, CA, US

• Led design of WeMo home-automation software and hardware interface system, winning a User Experience Silver award in 2013 and ISDA IDEA award Finalist in 2102.
• Designed and led the production of an audio settings and demonstration app for Belkin Thunderstorm iPad Home Theater unit, including sourcing and direction of demo audio tracks, sound effects, and animation.
• Led and sourced the design and development of the Belkin Stage app, allowing teachers to use iPads instead of spending scant public funds on expensive document cameras for classroom use.
• Integrated Belkin and Linksys design teams during acquisition, bringing together UX design practice and Scrum model of development.
• Trained commercial product managers in concept generation and development. Led numerous workshops to strengthen concepts, improve product-market fit, and find useful points of competitive differentiation.

El Segundo, CA, US

• Slashed support costs for Belkin-branded wireless routers by redesigning the setup and interface system and driving its implementation. The routers and software won an IDSA IDEA Silver award in 2012.
• Made design-phase usability testing and iteration an expected habit rather than an exceptional effort by installing a two-week testing cycle and negotiating continuous low-cost recruiting by local market research firms.
• Developed concept materials for numerous wireless entertainment and productivity products.

El Segundo, CA, US

Redesigned and drove the development of setup and interface systems for home networking products, Bluetooth audio accessories, security cameras, and mobile accessories.

Minneapolis, MN, US

* Led user research, product definition, and interface design effort for CareLink Pro (flagship diabetes therapy reporting software for endocrinologists), thereby introducing in-person user research to the diabetes division.* Led user research effort for new patient-oriented online diabetes reporting system, including 35 home visits in Los Angeles county..

* Designed and led front-end development of Advoy.com, an online therapy management tool covering 2 diseases, 5 languages, and 13 countries. Streamlined the localization, translation, maintenance, and testing of Advoy’s front-end code through the use of CSS, object-oriented JavaScript, and semantic HTML. Wrote routines to allow jslint to run as an.

San Francisco, California, US

• Provided original site and application "look-and-feel," information architecture, interaction design, and front-end development services to 17 clients.• Designed corporate identity, produced content strategy, designed and developed marketing web site, and designed and built client extranet application for the firm.• Led a three-member creative team.

Chicago, Illinois, US

• Led eleven-member creative services department, producing print and on-screen presentations, marketing materials, posters, CD-ROMs, and PDF reports to Fortune 500 clients worldwide.• Created the Production Services Capacity Finder, the firm’s first intranet application, enabling dispatching of graphics projects to all United States graphics departments.•.

Ba, Psychology

Ba, Anthropology

Msw, Social Work