Leading student success initiatives for an innovative cloud computing bootcamp program, driving exceptional learning outcomes and fostering a vibrant educational community. Serving as the primary advocate for students while managing comprehensive support systems to ensure their professional growth and achievement.Key Responsibilities:~Orchestrate end-to-end student success journey, providing personalized guidance and support to maximize learning outcomes in cloud computing education~Cultivate an engaging learning environment through active community management in Slack, and facilitating peer-to-peer connections~Partner with instructors to optimize course delivery and ensure seamless communication of training schedules and program updates~Implement data-driven student success strategies by tracking key metrics including satisfaction scores, completion rates, and learning progress~Drive program improvements through systematic collection and analysis of student feedback and success stories~Identify and execute opportunities for program expansion, managing upsell initiatives and renewal processes to support business growth~Serve as the voice of the student within the organization, collaborating across departments to enhance the learning experience~Maintain proactive communication channels to keep students informed about training sessions, deadlines, and program updatesImpact Areas:Student Retention & EngagementLearning Community DevelopmentProgram OptimizationCustomer Success MetricsEducational Support SystemsStrategic Communications

A consultancy specializing in client success and learning & development solutions. Partnering with businesses to optimize their customer engagement strategies and elevate their professional development programs. Our tailored approach combines cutting-edge learning methodologies with data-driven insights to drive measurable improvements in client satisfaction, employee performance, and overall business outcomes.-Develop and deliver tailored success strategies for clients, utilizing Streak Customer Relationship Management to optimize customer pipelines and drive upsell opportunities.-Oversee Customer Success Lifecycle, managing the process for accounts. This includes onboarding, ongoing support, and renewal processes to ensure customers have a positive experience and 100% ROI achievement.-Execute engagement strategies, such as personalization, feedback, active listening, and problem-solving strategies, to increase customer satisfaction and boost retention.-Leverage cross-functional collaboration to design and facilitate workshops on key areas such as client engagement, stress management, and emotional intelligence aimed at improving customer experience.-Conduct comprehensive assessments to identify specific client needs and goals with customized support and strategic alignment to reduce time-to-value for clients. -Provide personalized coaching to address boundary setting, and self-awareness designed to maximize client ROI and achieve tangible business outcomes.-Create and implement personalized success plans, addressing client-specific challenges and driving measurable improvements in client health scores.-Maintain ongoing client relationships through follow-up sessions, and booster workshops, ensuring sustained success.-Adapt success strategies for diverse client needs, offering in-person, virtual, and hybrid settings to maximize accessibility, increasing the number of clients per team member by 50% while maintaining high satisfaction scores.

Founding Lead Professional School CounselorDirected a cross-functional team of five by optimizing onboarding, providing strategic guidance, and mentorship, and fostering a collaborative environment to drive client satisfaction. Founded and scaled an organization-wide onboarding training program, growing from 0 to 100+ internal stakeholders annually, resulting in a 20% increase in employee engagement and retention.Improved targeted learning objectives by 20% through ADEPT (Assisting, Developing, and Evaluating Professional Teaching) evaluation scores as Key Performance Indicators (KPIs) to measure instructional effectiveness. Created over 100 tailored training modules focused on skill gaps, leading to a measurable increase in team productivity, with 30% of participants reporting enhanced performance following completion.Developed and implemented comprehensive programs tailored to meet unique client needs, serving over 1,100 individuals ensuring high levels of engagement and satisfaction.Collaborated with stakeholders to address individual needs, creating a culture of acceptance, teamwork, and shared success.Applied advanced problem-solving techniques such as Solution-Focused, Motivational Interviewing, and Cognitive-Behavioral (CBT) to guide clients through challenges, fostering resilience and ensuring positive outcomes.Led and managed the implementation of over 150 success plans, ensuring compliance with industry standards, and providing customized support for diverse groups. Key Accomplishments: -Led the opening of a new building as the lead counselor, designing, developing, and implementing comprehensive programs and services from the ground up, resulting in a well-supported and smoothly functioning support system.-Received recognition as 2023-2024 SMART Mentor of the Year and 2021-2022 School Counselor of the Year

Professional School Counselor •Created and launched a structured tiered support system and intervention processes (MTSS) to enhance client support and success.•Led and coordinated multiple critical programs to enhance organizational compliance, resource utilization, and overall program effectiveness.•Collaborated with stakeholders to create a positive culture of support, learning, and acceptance.•Established training and provided ongoing support to enhance the client experience.

2012 - 2014 Committee 2011 - 2012 Co-Chair2010 - 2011 Bachelorette-Collaborate with Cystic Fibrosis Foundation staff and volunteers to attain the financial target for events.-Aid in the recruitment of eligible volunteers for participation.-Embrace a leadership position among all event participants.-Engage in efforts to assemble a dynamic event committee.This is a volunteer position

Managed the day-to-day operations of 20 staff at the Charlotte location, overseeing weekly payroll, benefits administration, employee relations, job creation, and setup. Spearheaded staffing initiatives, recruiting temporary/project staff comprising 10 temporary employees. Operational duties encompassed handling accounts payable and receivable, managing up to $500,000 in monthly transactions, creating contracts, vendor management, negotiations, and collections.

Use of internet applications to build new customer base as well as maintain existing customer base. Work with managers in Marketing and limited sales. This is a volunteer position.

Committed and meticulous Crime Scene Technician with a demonstrated history of adeptly overseeing and processing crime scenes. Boasting a solid foundation in criminal justice, evidence collection, and analysis, I am dedicated to upholding the integrity of crime scene investigations. Proactively collaborate with law enforcement agencies, ensuring precise documentation of evidence and offering expertise and support in interviews and courtroom proceedings. Demonstrate a strong ability to provide thorough and confidential reports encompassing crime scene discoveries, analyses, and conclusions.Continuing education courses including Fingerprint I, Photography I, Crime Scene Technician, and D.N.A Schools.