All quality assurance analyst role duties, plus:> Compose and audit process documentation> Train new sales and customer success teams on quality procedures and practices

- Assess legitimacy of new accounts seeking to trial and/or subscribe to applicant tracking software for small businesses by performing enhanced web searches and cross-referencing against data submitted- Ensure user job postings in applicant tracking software comply with partner job board quality standards- Communicate account access and compliance decisions directly to affected customers

- Provide white glove technical support and service to customers via inbound phone, live chat, email and screen share to include testing issues and following up in a timely manner with recommendations and action plans- Perform new customer and job reviews according to established quality assurance standards, processes and guidelines- Work closely with success, engineering and sales teams to confer on product enhancements to meet ever-developing customer expectations

- Add prerecorded intro and outro music to raw podcast audio files- Edit audio using open source software to improve overall listener experience- Export and upload audio files to publisher dashboard- Create and customize description and tags for search engine optimization

- Record a roundtable discussion format talk show- Edit audio, compress and upload for online distribution and social media sharing- Curate topics, compose and post show notes- Set up and maintain audio equipment including microphones and cables, adapters, mixer and audio interface

- Analyze all subjects related Pittsburgh professional football- Compose and post articles to WordPress site- Live tweet scores, updates, and observations during games

- Achieve monthly sales goals by communicating brand message to existing and potential subscribers detailing mobile rate plans, product specifications, and financing options- Remain informed on current promotions including upcoming devices and competitor offerings- Arrange retail store displays according to corporate merchandising guidelines- Assist customers with technical issues and bill payments via troubleshooting and POS systems- Open and close tills, prepare deposits, manage inventory flow, complete daily paperwork

- Conceptualize layouts based on knowledge of design principles, type styles, and size patternsto create banners, posters, table tents, and other forms of point-of-sale graphics usingCorelDraw software- Maintain archive of images, logos, customizable templates, and previous projects- Prepare documents for proofing, electronic distribution, and desktop and wide-format printing- Operate wide-format laminator and vinyl cutter and make adjustments as necessary to ensureproper maintenance, perform minor repairs, and report major repair needs- Fabricate signage out of paper, poly films, vinyl, and corrugated plastic; cut copies apartutilizing various x-acto type knives- Research and sample new printing products and provide cost comparisons for budgetapproval- Maintain stock of supplies and requisition any needed items- Read job orders to determine the type of work to be done, the quantities to be produced, andthe materials needed- Confer with sales department to evaluate, modify, and refine design concepts based on factorssuch as appearance, file size, and weather exposure to conform with customer specificationsor production limitations- Complete records of production, including work output and materials used

- Confer with league commissioners and statisticians to keep track of league standings andelectronically report weekly scores to national ranking affiliates- Maintain a database of member team owners and other contacts- Compose concise weekly press releases and electronically distribute to member franchisesand national affiliates- Attend featured games to take notes and conduct brief interviews- Co-host weekly internet talk show, call color commentary on league championship game broadcast