Justin Quilon, Mba Email & Phone Number

Collaborated with potential clients to assess their technical requirements and delivered project estimates. Effectively coordinated with project managers to align team composition with project needs. Developed competency matrices for technical positions to standardize candidate and contractor evaluations. Implemented automation and process enhancements to optimize existing technical workflows. Supported existing teams on their projects, actively participated in technical reviews and orientations, and provided valuable coaching, feedback, and mentoring to engineers throughout the product delivery process, contributing to improved team performance and project success.

Reporting directly to the IT Commercial Director, I oversaw Group IT cost control, including preparing the Financial Outlook and monitoring spending. I also managed the IT Device Management Team, ensuring the achievement of SLAs and KPIs. Additionally, I planned, developed, and implemented the global change request process for the IT Team and handled asset inventory management for Group IT.

Reporting directly to the Head of Billing and Support Services, I led and managed three global teams consisting of 40 full-time employees, including the Billing team, Titan Administrators team, and Revenue Assurance team. Responsible for planning, developing, and implementing new global processes for these teams, including those related to Regus' Billing System and customer billing.

Reporting directly to the Head of Billing and Support Services, I transformed the Revenue Assurance team from a project-based unit into an operational team by recruiting, training, and regularizing its members. Oversaw the Revenue Administrators and Centre Auditors, maintaining a 98% Team Audit Quality rating through Quality Reports and KPI Scorecards. Planned, developed, and implemented new global processes for the Revenue Assurance team and Regus customers, significantly reducing escalations by 85% and fostering positive stakeholder relationships. Additionally, I played a key role in implementing revenue-generating projects, contributing an average of £36,000,000 in revenue annually, and automated 65% of Revenue Assurance processes to optimize resource utilization and productivity.

Reporting directly to the Global IT Services Director, I led the Service Support Desk, overseeing the Network Operations Center (NOC) Team and the Contact Desk. Served as the central point of contact and communication conduit for various business activities, including major incidents and business continuity planning in Manila. Collaborated with technical managers to ensure smooth shift operations, covering tasks such as shift planning, real-time analysis, and compliance. Additionally, I managed the team's correlation and triage activities for emails and tickets, as well as provided performance insights by interpreting Key Performance Indicator data. This contributed to enhanced team performance, risk management, and compliance with defined KPIs.

As a key team leader reporting to the Network Operations Manager, I managed a system monitoring team responsible for overseeing challenging network activity from centers and ISPs. Ensured timely issue escalation and mitigation in accordance with committed service levels, while also monitoring the team's adherence to productivity metrics. Additionally, I played a crucial role in resource hiring and employment confirmation through technical screening, assessment, and evaluation. Supported the onboarding of technical agents by providing extensive technical training to new hires and managed the skill development of the entire team to consistently exceed business targets. I also handled workforce scheduling, offered technical expertise to support agents, and served as a technical escalation channel. Contributed to planning and implementing new processes to enhance the team's performance and service quality.

Systems EngineerResponsible for maintaining, installing, and supporting data servers and computer systems. Managed the Oracle database for the Net Act Planning Tool to optimize software capacity. Additionally, I troubleshooted and ensured the proper functioning of SQL, UNIX, and Visual Basic Application scripts, gathering accurate data. Designed SQL, UNIX, and Visual Basic Application scripts to improve workflow efficiency and data collection. In this role, Conducted SQL server maintenance and backups, and provided essential reports, presentations, and data to support the Planning and Engineering group's needs, including GSM/3G/HSPA SMS and voice call traffic, cell site information, and network performance data.DeveloperDeveloped and managed a web-based portal to reduce the need for repeated queries about server locations for work orders, KPI data, and processed statistics. Additionally, I designed in-house tools for 3G performance monitoring through a user-friendly web-based interface. Using Visual Studio 2008 with the C# language, Created Net Web-applications, and I also handled the creation and management of stored procedures and tables in the SQL database, which significantly improved team efficiency and streamlined client communication.

Philippines

Designed comprehensive course materials for the subjects taught, which included presentations, examinations, and coursework. Supervised, managed, and provided hands-on instruction and training to an average of 15 students in PHP and MySQL. This approach significantly enhanced team performance and contributed to an effective learning experience for students.

Full-Stack Web Development

A 6-month intensive coding bootcamp where we get to learn how to do full-stack web development using the MERN stack. In this bootcamp we.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Computer Engineering