Justin Quilon, Mba Email & Phone Number

Collaborated with potential clients to assess their technical requirements and delivered project estimates. Effectively coordinated with project managers to align team composition with project needs. Developed competency matrices for technical positions to standardize candidate and contractor evaluations. Implemented automation and process enhancements to.

Reporting directly to the IT Commercial Director, I oversaw Group IT cost control, including preparing the Financial Outlook and monitoring spending. I also managed the IT Device Management Team, ensuring the achievement of SLAs and KPIs. Additionally, I planned, developed, and implemented the global change request process for the IT Team and handled asset.

Reporting directly to the Head of Billing and Support Services, I led and managed three global teams consisting of 40 full-time employees, including the Billing team, Titan Administrators team, and Revenue Assurance team. Responsible for planning, developing, and implementing new global processes for these teams, including those related to Regus' Billing.

Reporting directly to the Head of Billing and Support Services, I transformed the Revenue Assurance team from a project-based unit into an operational team by recruiting, training, and regularizing its members. Oversaw the Revenue Administrators and Centre Auditors, maintaining a 98% Team Audit Quality rating through Quality Reports and KPI Scorecards..

Reporting directly to the Global IT Services Director, I led the Service Support Desk, overseeing the Network Operations Center (NOC) Team and the Contact Desk. Served as the central point of contact and communication conduit for various business activities, including major incidents and business continuity planning in Manila. Collaborated with technical.

As a key team leader reporting to the Network Operations Manager, I managed a system monitoring team responsible for overseeing challenging network activity from centers and ISPs. Ensured timely issue escalation and mitigation in accordance with committed service levels, while also monitoring the team's adherence to productivity metrics. Additionally, I.

Systems EngineerResponsible for maintaining, installing, and supporting data servers and computer systems. Managed the Oracle database for the Net Act Planning Tool to optimize software capacity. Additionally, I troubleshooted and ensured the proper functioning of SQL, UNIX, and Visual Basic Application scripts, gathering accurate data. Designed SQL, UNIX.

Philippines

Designed comprehensive course materials for the subjects taught, which included presentations, examinations, and coursework. Supervised, managed, and provided hands-on instruction and training to an average of 15 students in PHP and MySQL. This approach significantly enhanced team performance and contributed to an effective learning experience for students.

Full-Stack Web Development

A 6-month intensive coding bootcamp where we get to learn how to do full-stack web development using the MERN stack. In this bootcamp we.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Computer Engineering