Directly manage seven BI developers across five locations, providing development and enrichment opportunities along with mentorship.Oversee the continued maintenance and enhancement of more than 850 operational reports for enrollment, finance, providers, resource utilization, call centers, marketing, member services, claims, and quality teams using Agile development.Coordinate off-shore and contracting resources.Provided leadership and technical consult during the development of internal browser-based member portal. This portal provides an instant and holistic view of members including encounters, PCP history, diagnoses, chronic conditions, admissions, care gaps and medications. Portal deployment reduced pre-call prep times for Care Managers, Pharmacy staff, and Long-Term Care associates by 90%, allowing more outreaches to be made with a greater emphasis on care planning and quality.Contributed project management and technical development to the company’s first data virtualization efforts, integrating Facets claims data, Clinical Care Advance care management data and Salesforce data using Denodo. Virtualization eliminated the need for data replication into specific data marts, and provides one version of the truth for any and all reporting platforms.Currently leading the effort to provide a BI platform for Hierarchical Condition Category gaps analytics. The results contribute to better staffing models, and a data-driven understanding of the interventions and outreaches required to close these gaps in care, leading to cost savings, improved revenue capture, and better health.Currently leading the development of a Behavioral Health provider scorecard focusing on key inpatient and outpatient quality based metrics. The results contribute to better provider relations, increased provider collaboration, and fact-based positioning for contract negotiations and market opportunities.

Responsible for $1 million dollar survey and diagnostic line of business dedicated to employee engagement, and hiring practices.Reduced infrastructure spend by nearly 40% through consolidation of technology platforms and vendors.Increased per-project profitability by almost 25% through automation of data collection, analytical, and reporting processes.Increased customer retention to greater than 90% by dramatically improving the analytical and predictive insights provided through the practice.Increased new customer acquisition by 14% as a result of leaner pricing, improved analytics, and increased referrals from satisfied customers.Provided data mining and research efforts for publication, including several best-selling books.Increased on-site training and speaking revenues by almost 20% through the personal assumption of smaller or concurrent engagements.Responsible for web analytics, SEO, using Google Analytics, Crazyegg, Clicktale and others.Increased webinar attendance by 15-20% month-over-month through site redesign, targeted messaging, and a holistic blend of demographic and behavioral indicators.Salesforce.com – administration, integration, reporting, mining, pipeline management.Responsible for overall budget, staffing, and supervision of analytics team.

Produced stellar retention and growth results for such prestigious clients as John’s Hopkins University, Gardner Webb University, The Jaws of Life, the Detroit Zoo, the Indianapolis Philharmonic Orchestra, the Atlanta Hawks, the Charlotte Knights, Children Inc., Gail Banks Performance Products, and dozens of other retail clients, charitable organizations, and academia.Increased existing customer retention and viability by transforming print service providers into marketing service providers through the inclusion of analytical services.Reduced software spend by $45,000 in first year by negotiating B2C and B2B data augmentation services through a third party on a per project basis.Reduced human capital spend by 50% in first year through standardization of platforms, tools, and analytical process, including visualization technologies, modeling techniques, and holistic data augmentation including behavioral, lifestyle, and demographic data.Increased sales of Prosper and NexPress commercial print platforms by several million dollars through bundling analytical services with hardware sales.Commensurate increase in service contract revenue and consumables as a result.Responsible for overall budget, staffing, and supervision of analytics team and managing consultants.

Predictive AnalyticsDashboard developmentKPI reportingDecision SupportCRM Application developmentData warehousing