Jared Whitney Email & Phone Number

Maitland, FL, US

Maitland, Florida, US

• As an Application Support Engineer at Derivco USA, I am responsible for contributing to optimal uptime of software products and minimal business impact due to issues in the production environment by resolving.
• Release, maintenance, and monitoring of production software components or infrastructure components that meet the design, business requirements, and standards.
• Monitoring of support queues and prioritization of incidents according to predefined criteria on a large array of environments across the globe.
• Investigation, resolution, or escalation of incidents.
• Monitoring of system performance, identification of potential issues, and resolving them.
• Completion of allocated work items on IT engineering projects.

Westlake, OH, US

• Responsible for implementing hosted Hyland solutions (Onbase, Brainware, etc) in a timely manner using both manual and automated deployment methods for Hyland project teams, partners, and customers
• Design, develop, and implement innovative cloud solutions tailored to the client's needs.
• Collaborate with the sales and client services teams to understand the client's requirements and propose appropriate solutions.
• Evaluate and recommend cloud technologies and services to meet project objectives efficiently.
• Configure, deploy, and maintain cloud services and resources to support client applications.
• Implement best practices for security, performance, and cost optimization.

Westlake, OH, US

• Troubleshooting issues involving Brainware Intelligent Capture (BIC)
• Provide technical support to customers using our cloud services and products, resolving issues via email, phone, and remote sessions.
• Troubleshoot cloud systems to diagnose and resolve unique, non-recurring problems.
• Collaborate with the engineering team to optimize performance of cloud systems and applications.
• Maintain and enhance cloud security operations by ensuring proper set-up, preventive measures, and incident response.
• Assist in managing cloud environments in accordance with company security guidelines.

Kansas City, Missouri, US

My responsibilities include the testing of Cerner applications, analyzing the system metric results of the tests, and documenting the results. I also work with developers to apply updates and provide technical help with the system whenever needed. I manage a multiplatform environment consisting of RHEL, Oracle Databases, and Windows (Citrix).

San Jose, California, US

Contractor activities are related to the testing and certification of high-performance RAID storage systems. Tested storage systems to validate host software, firmware, and other features. Update the systems in order to meet the test configurations. Assembling storage systems for test configurations. Documenting test results via test management tools..

Washington, D.C., US

Enter addresses of outgoing mail into the postal database, correct rejected mail using an extensive set of guidelines, and maintain a high standard of speed and accuracy.

Bachelor’S Degree, Computer Science

High School Diploma, High School/Secondary Diplomas And Certificates