Jiaqi Chen Email & Phone Number

San Jose, Ca, Us

North Carolina, United States

• Curated daily international tracking reports for server inventory value over $150k, investigated backlog orders and addressed root causes, converting to a 100% customer satisfaction rate• Instilled end-to-end server demo pool management thr Jira, placing 50+ orders via SAP system and processing customs invoices for $100K+ shipments, ensuring 0 customs issues• Grouped hardware PN for various server mounting installation plans, catering references for suppliers, amplifying 15% in packaging and shipping efficiency

North Carolina, United States

EGRMGMT 540: Management of High-Tech IndustriesModel, Coach, Care

Yinchuan, China

• Exerted EMPS system to handle PO process, assisted customer service team in providing updates on orders for the end customers, delivering 30+ vehicles.• Facilitated vehicle PDI, VIN number confirmation, and warehouse management, cultivating timely and high-quality vehicle delivery with a 100% customer satisfaction rate.• Analyzed dormant order causes, generated weekly reports, and implemented targeted solutions to optimize active order conversion rate by up to 14%.

• Verified supplier profile updates (including bank details and addresses) and streamlined the vendor management system, resulting in a 20% reduction in processing time and error-free approvals• Coordinated the shipment of 10+ product samples and led comparative panel testing, providing insights that informed purchasing decisions, achieving 12% cost savings and on-time delivery of product reports

Shanghai, China

• Optimized limited budgets to negotiate with social media influencers of BlueAir’s air purifiers, increasing total sale revenue by 28% and driving shopping cart add-on volume up by 30%.• Addressed KOL feedback, communicated and collaborated with PM to promote product optimization, resulting in 3 product requirements, 2 already online.• Analyzed the controversy over the double standards of “foreign animal fat vs. domestic vegetable fat" used in Magnum Ice cream; summarized consumer behavior habits, differences in the domestic and foreign environment, consumption misunderstandings caused by transportation risks, etc.; redefined the positioning of the product in the Chinese market.

Yinchuan, China

• Performed day-to-day contact and pitched credit cards and E-Social Security Card program to clients, promoted 9 credit cards and $150,000 in wealth management and investment services in one month.• Managed customer relationships by evaluating financial products and tailoring customized material with SQL queries to align with VIP Client’s demands, fostering personalized connections with all clients.

Master Of Engineering Management, Operations And Supply Chain Management, 3.95/4.00

Activities and Societies: Duke MEM Supply Chain Management Club • Negotiation and Consultive Selling in Technology • Decision Models •.

Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management, 3.97/4.00, Magna Cum Laude

Activities and Societies: Sigma Chi Mu Tau, Beta Gamma Sigma, Asian Student Association Courses: • Business Intelligence for Decision.