Jonathan Tuttle Email & Phone Number

Boston, Ma, Us

Waltham, Massachusetts, United States

NaviHealth’s Care Transition Platform (CTP) is now apart of Wellsky and CarePort. Wellsky is the leading provider of care transition and care coordination technology. As an Account Executive, I provide account management support for individual facilities all the way to enterprise level organizations of over 2,000+ facilities for the West Coast. Responsibilities include but are not limited to, building net new business, growth in my current book of business, demos, trainings and general account management duties.

Westborough, Massachusetts

Develop a relationship with key account stakeholders to promote retention and loyalty. Work closely with customers to drive the adoption of their SaaS medical records system and other supporting devices or partner products. Work to improve service satisfaction and act as a line of escalation for any department across the company.• Managing the relationship of Federal Qualified Community Health Centers, ranging from 5 – 200 physicians. Overseeing $10+ million in annual reoccurring revenue.• Strategic planning and managing software upgrades, new product implementation, and assisting in expanding sales footprint with existing accounts.• Coach internal technicians and coordinators toward better client satisfaction.• Plan and conduct best practice webinar sessions regarding service to post-go-live clients.

Marlborough, Ma

• Managing Mental Health Services SaaS accounts. Processing sales, billing, onboarding and training of new clients. Technical support for both physicians and the patient’s parents.• Created over three hours of online training, wrote an external knowledge base. Worked with development on QA testing, bugs & design enhancements.

Marlborough, Ma

Trained across Gold’s Gym, Fitness Together, and in client’s homes. Planning and administering client fitness programs based on their physical abilities and goals. Fitness programs administered in private sessions, and in groups up to 12. As a Fitness Director for Suburban Athletic, I managed a team of five other trainers.

Southborough, Ma

Customer service and sales support of consumer and contractor products. Picking, packing, shipping and managing the order status of products across the country from multiple warehouses. Writing HVAC blog articles and product reviews.

Maynard, Ma

Created processes documentation by working with departments across the company to map and document new product releases, how to guides, business documentation, and job flow processes to be used for onboarding new hires and training existing employees through the Knowledge Base portal. • Wrote a quarterly internal service newsletter.• System admin for the knowledge base and SharePoint portal. • Aided in training secondary call center in Canada.• Helped launch the internal knowledge base and migration of the employee portal from SharePoint 2005 to 2008.

Stow, Ma

Handled technical support for the full Bose product consumer line, issues include:• Walk through setting up the product (wiring, speaker placement, and system configuration).• Reset of problematic hardware.• Return Merchandise Authorization.• Trade-up program of out of warranty product.All calls were documented in Seibel and SAP for tracking shipments. Follow up with customer’s when necessary.

Certificate, Personal Training

Computer Science

Some college coursework completed