Jerry Ramirez Email & Phone Number

Dallas-Fort Worth Metroplex

Plano, Texas, United States

Operations Management: Evaluated day-to-day operations for 18 staff, fostering collaboration with supervisors to enhance efficiency.Supervision and Hiring: Administered two supervisors, overseeing internal hiring processes for employees and contractors.Strategic Planning: Led meetings to strategize and optimize company processes, addressing gaps in existing methods.Customer Service: Managed high-level services for new and existing customers, offering support in service installations and issue troubleshooting.Project Coordination: Orchestrated fiber and coax drop installations for various accounts, residential, commercial, and MDU.Logistics and Inventory: Worked with the logistics team to handle material inventory, ensuring preparedness for new vendors and technicians.Project Planning: Strategically planned HFC or Fiber projects, fostering collaboration across departments for seamless execution.Communication with Leadership: Engaged with project managers and construction leadership to communicate project timelines and ensure timely field installations.Stakeholder Interaction: Interacted with stakeholders and higher-ranking leadership, negotiating and influencing significant matters.Team Support: Held staff meetings to identify and address team issues, providing necessary support.Onboarding Assistance: Supported onboarding coordinators in bringing on new vendors, increasing resources to meet service level agreements.

Plano, Texas

Strategic Communication: Effectively communicated with all levels of management to introduce innovative strategies related to field operations, ensuring alignment with organizational goals.Coordinated Change Management: Conducted impactful meetings with coordinators to discuss and navigate new or existing company changes, fostering a collaborative approach to adaptation.Training and Development: Played a pivotal role in onboarding new employees, providing comprehensive training on company processes and field-related topics, contributing to a skilled and knowledgeable workforce.Issue Resolution Expertise: Managed escalated issues, leveraging expertise to troubleshoot customer problems and arrive at effective resolutions, enhancing overall customer satisfaction.Data Analysis and Reporting: Utilized available applications to review and create reports, leveraging data insights to contribute to the improvement of overall departmental performance.Construction Project Involvement: Actively participated in construction projects, contributing expertise to ensure timely completion of Service Level Agreements (SLAs).Continuous Support and Issue Identification: Identified operational issues and provided continuous support to all team members, adhering to established operating standards, thereby fostering a culture of ongoing improvement.Review and Resolution of Referral Tickets: Reviewed referral tickets from the contact center that fell outside the service level agreement, addressing deviations and optimizing processes for efficiency.Project Centralization: Centralized projects to enhance the department's understanding of processes, promoting consistency and efficiency in project execution.

Plano, Texas

Workflow Monitoring: Diligently monitored the workflow of field technicians throughout the day, ensuring operational efficiency and timely task completion.Revenue Enhancement Strategies: Proactively identified solutions to enhance daily revenue in field service operations, contributing to overall financial growth and sustainability.Strategic Routing Optimization: Developed and implemented strategic routing plans for technician routes, enhancing efficiency and minimizing travel time to maximize productivity.Manpower Forecasting: Forecasted manpower requirements for each quarter in field operations, facilitating proactive resource allocation and workload management.Contractor Onboarding Management: Managed the onboarding process for contractor partners, ensuring compliance with background criteria to maintain high standards of quality and professionalism.Quarterly Performance Presentations: Delivered compelling presentations during quarterly meetings, driving discussions on overall field performance, highlighting achievements, and identifying areas for improvement.Regional Manpower Management: Effectively managed the movement of manpower within the Texas and Oklahoma regions, optimizing workforce distribution to meet operational demands.

Lubbock, Texas

Lubbock, Texas

I was introduce as Field Service Support position in September 2016 and with this position I am responsible for any safety areas that may need to be covered monthly. Throughout the month I will draw up topics that may need to discuss with field service technicians. Along with this title I have accepted a role to also share daily, weekly reports with Field Supervisors. I work very closely with field side of Suddenlink department and there is many small critical roles and task that I over look. I also over look a facility to insure it is maintain.

Lubbock, Texas, United States

As Field Dispatcher I monitored daily routes and helped support Field Supervisors during escalations. I was involved other field related projects.

In my role as Field Service Tech I was able to resolve or install customer’s cable, internet, phone service.

Lubbock Area, Texas

Located in Lubbock, Texas and begin troubleshooting and repairing Since 1998. I have have thousands of hours of experience. Best of all we are a small shop with no waiting in line. Icon Pc Repairs Inc. offer a wide range of services

Lubbock, Texas

Technical Support Rep that interacted with other wireless carriers for troubleshooting purposes, helped Supervisors with escalated issues that were technical related.

Education record

Activities and Societies: Technical Courses & Certifications Industry Specific Earned Integrated Software Applications | Intro to Video.

High School