Derek Wright Email & Phone Number

Fort Lauderdale, Florida, United States

Responsible for the installation, overall operation, maintenance, and support of headends, specifically focused upon Power systems, Structured Wiring, Cooling and all other physical aspectsResponsible for the installation, support and upgrade of the different network devices within properties to ensure the services to customers, both commercial and residentialEnsures installation, documentation and turn-up of vendor circuits. Install and verify service of up to 100GB P2P connections while conforming to best practices standardsAnalyzes and troubleshoot problems for quick resolution in collaboration with network operations centerAssist in the implementation of new technologies or servicesMaintain all DC and AC power systemsDesigns and maintains all structured wiring to ensure efficient data flow and organization in all facilitiesPerforms all duties necessary to ensure maximum operating efficiencies of the local network on a 24/7 basisMaintains accurate inventory of headend network elements within element manager databasePerform upgrades and maintenance within active co-location sites, both on-site and third party locations

Boca Raton, Florida

Maintain Fision products within contracted properties. Assist Launch Account Manager with resolving VIP escalations by using various troubleshooting methods to isolate and resolve trouble areas in home networks. Assist customers with determining their needs and wants with regards to entertainment within their homes by providing complete solutions. Identify customer needs and integrate company products with customer provided equipment to achieve customer satisfaction and drive positive feedback for the organization.Create open and effective communication channels with fellow technicians to facilitate team-based problem solving in challenging situations.

Miami/Fort Lauderdale Area

Lead, coach, and develop a diverse team of 18 union represented technicians responsible for delivery and maintenance of telecommunication services to subscribers.Maintain individual and team goals for safety, quality, efficiency, and customer service to meet and exceed business objectives as outlined by the corporate performance management system Coordinated rollout of 3M Crimplok fiber optic system to include inventory management and team training for the North Broward region.Partner with regional EH&S manager to develop and rollout new field safety training for all South Florida technicians.Subject matter expert in fiber optic installation and troubleshooting.Completed Elite management and leadership training, develop comprehensive team status report for delivery to business executives.Develop and maintain positive working relationships with labor union officials to resolve any contractual disputes between technicians and managementResolve customer inquiries, director level, and presidential level escalations in accordance with any SLA’s and ensure that all customer expectations are exceeded.

Miami/Fort Lauderdale Area

Install and maintain television, internet, and voice products in accordance with company, state, and federal regulations and deliver exceptional customer service to all subscribers.Lead Technician in a top 10% nationally ranked team responsible for field training new technicians to ensure they are performing above expectations set by leadership.Explain company services in order to promote products and upsell additional services to increase corporate revenue streams.

Fort Lauderdale, Florida, United States

Responsible for providing customer education, service issues resolution, installation and service of electronic and satellite equipment, and increasing customer base trough prospecting sales leadProgressed from Level 1 installation technician to Level 4 Escalation technician.