Randy Williamson Email and Phone Number

Director of Student Affairs, Business Manager:• Provide academic guidance for all students K-12th grade• Resolve student conflicts and administer student discipline• Maintain permanent student records for all students K-12th grade• Oversee the re-enrollment of current students for the succeeding year• Administer Student Information System (openSIS) housing student records• Approve all school purchases• Maintain textbooks/teacher resources and curriculum inventory• Manage school transportation, transportation routes and schedules• Supervise bus staff• Oversee usage and maintenance of school vehicles• Ensure facilities safety compliance and safety of staff and students• Manage teacher housing assignments and maintenanceTeacher• Teacher of Math 6, Pre-Algebra, Algebra 1, Geometry, and Comparative Government 11-12th grades.Yantai American School (YAS) is a Kindergarten through Grade 12 American private school located in Yantai, Shandong, China. YAS offers an academic program that is best described as globally-minded and taught in a distinctly American style. The school is fully accredited in the United States through the Western Association of Schools and Colleges. The curriculum is college preparatory in nature and culminates with an American High School Diploma.

Vice President, Operations/Information Technology• Planned and executed strategy to insure profitability, productivity, and efficiency.• Directed and developed operations staff.• Ensured operational priorities aligned with company direction. • Managed information technology resources.• Provided leadership and vision in planning for future technology needs.• Successfully executed conversion from facilities-based to virtual call center substantially reducing overhead, increasing profitability, and introducing new technological advantage.• May 2005 – September 2015

Client Services Account Executive• Developed and implemented telemarketing campaigns including writing call scripts, knowledge bases, training documentation and KPI reporting.• Acted as company liaison and point of contact to clients.• July 1999 – December 2000, May 2003 – May 2005 promoted to VP Operations

Programmer Analyst• Developed scripting logic and conducted extensive data management procedures.• December 2000 – August 2002

Director of Operations• Operations director: 4 call centers, 320 stations, 500+ employees. Jun 1997 - Jul 1999

General Manager• Call center manager, 80 stations, 200+ employees. Oct 1994 – Jun 1997, Aug 2002 – Feb 2003• Promoted to Director of Operations