I work with a great team that maintains and supports technical operations and security for our clients. I help create, implement, test, and maintain security processes. I assist with coordinating compliance and privacy related testing. I provide server and network support as well as onsite and remote support for end-users. I work with Active Directory, Group Policy, DNS, DHCP, and other server roles. Monitor server and workstation events, Azure/Office 365 cloud protection events, endpoint protection, change logs, patch management/RMM tools, and vulnerability management software. I help monitor, review, remediate, and assign remediation tasks for alerts generated by our security software. I conduct vulnerability assessments, remediate threats, and use data to proactively protect our client’s networks. I assist with remediation and restoration caused by a cyber attacks. Create documentation and standard operating procedures for our clients and us. I help maintain an array of security and RMM tools, firewalls, patch management, EDR and disaster recovery solutions.

I maintained the security infrastructure for Super PC. I conducted risk assessments, vendor review, data and asset security logs, quarterly executive reviews, and tabletop exercises. I also conducted vulnerability assessments and policy reviews. I organized consultations and support for individuals and or businesses interested in purchasing multiple monitor video wall servers, and Network Operations Center solutions while helping maintain the planning, processing, logistics and building of the provided solution.

Ensure parts are effectively placed in vehicles according to standard operating proceduresNotify line leader of any damaged parts to track vendor part quality Communicate with managers and leaders to resolve problems quickly and to prevent future technical issues Work to increase quality and minimize downtime to exceed target production levels

Scheduled and tracked assignments given to writers for each website with strict attention to detailProofread and revised any pages as necessary to ensure all pages met quality standardsCommunicated with clients regarding their websites to increase customer satisfaction and retain customers

Promoted to positions of increasing authority because of project management and leadership skillsScheduled routine preventative maintenance to ensure all equipment was working properly and in good conditionEnsured that all safety devices were working properly to maintain employee safety and reduce incident reportsEfficiently maintained records of all replaced, rebuilt and broken equipment and partsCollaborated with mechanics and engineers to create ways to modify machinery and lines for optimum performanceRecorded and tracked attendance, overtime, vacation, sick leave, etc. to ensure staffing needs were exceeded

Produced desirable quality books and shipped them in timely mannerEnsured each employee was properly trained on equipment to maintain safety standards and productivity Conducted weekly meetings to improve quality of books, cut costs, increase company effectiveness and address employee and department issues to increase corporate revenuesReviewed team goals and targets each week, and at the end of the month and end of the year, ensuring all goals were exceeded