Construction Manager working on multi-family buildings and single family homes.

Satisfies home owners by setting the correct expectations in a challenging work environment.• Creates a quality product while overcoming rising labor shortages.• Communicates regularly with office personnel regarding PO’s, Build Pro scheduling software, water/electric meters, plan revisions, permits, warranty and homeowner issues.• Arranges all meeting appointments and provides weekly updates to homeowners.• Builds single family homes up to 4,000 sq ft and multi-family build-for-rent town homes. • Develops and maintains sub-contractor relationships.• Enforces company and OSHA safety practices daily.

The Ritz-Carlton, Amelia Island is the recipient of two prestigious AAA Five Diamond designations as well as ranking number 11 on Conde Nast Traveler Readers' Choice Top 25 Resort in Florida Award.• Taking the lead on overnights by running the hotel engineering duties.• Own and immediately resolve issues to improve Everything In Working Order (EIWO) statistic.• Experienced in Customer Satisfaction by completing room calls which exceed customer expectations.• Responsible for Whole Hotel Maintenance Calls, Emergency Calls, and Top Ten Defect Inspections/Repairs on Rooms, Ordering Parts.• Acquired new skills to perform HVAC Preventative Maintenance and to run the HVAC controls throughout hotel.

• Exceeded department's Wildly Important Goal (WIG) to improve EIWO score from 59% to 62% by coaching and developing employee’s skill sets.• Connected with guests and corrected issues to improve Guest Engagement Statistic and received multiple positive letters and comments from guests.• Accountable for Guest Room Maintenance Calls, Employee Maintenance Calls, Inventory Management, Writing Purchase Orders, Special Projects and Top Ten Defects Repairs in rooms.• Responsible for the recertification of all 23 engineers on a yearly basis and the certification of new employees through continuous training and creating learning packets.

• Executed duties by completing Guest Room Maintenance Calls and assisted with Employee Maintenance Calls.• Built knowledge-base by learning then continuously teaching and executing yearly certifications.• Mentored three new employees, which as a result, had excellent performance reviews.• Improved Employee Engagement Survey overall score to 95%.

• Managed window and door subcontractors during major room renovation.• Worked with a team to return 446 guest rooms back into service twice during renovation.• Maintained the physical and mechanical conditions of hotel rooms while training 23 engineering staff. • Successfully completed all duties assigned, including Guest Room Maintenance Calls, Employee Maintenance Calls, Life Safety Inspection, Contractor Punch, Writing Purchase Orders and Daily Training.

• Cleaned And Repaired Everything (CARE) in two rooms daily.• Performed Guest Room Maintenance Calls.• Aggressively pursued promotions by gaining knowledge and going above and beyond expectations.

• Took control in emergency and life threatening situations with confidence and knowledge.• Able to deal with angry and violent people with calm, commanding, rational actions.• Protected the privacy and assets of guests, employees and the hotel through constant Patrols, Life Safety Inspections, Fire Extinguisher Inspections and creating a strong presence of security.• Gathered information for reporting to Marriott Claims Department to stop law suits.• Received Lightening Strike Award for ambitiously repairing and maintaining Security Camera system to double the previous capacity to 96 cameras with no budget.

• Accountable for multiple custom residential renovation projects in multiple locations.• Took charge of unfinished jobs and completed them successfully.• Built strong relationships with local architects, designers, contractors and builders.• Performed as a “Jack of all trades” due to enthusiastic interest in learning construction processes.

Performed handy man services while searching for full time employment.

• Completed the construction of 25+ single family homes from 2000 SF to 4500 SF in two different neighborhoods on schedule and under budget.• Worked in both North Hampton and Amelia National Communities simultaneously.• Accountable for scheduling, quality control, customer satisfaction, warranty work and critiquing subcontractors.• Successfully supervised and managed sub-contractors, creating strong, loyal relationships.• Improved customer satisfaction from 52% to 95%.• Maintained customer satisfaction in community near 100%.• Scheduled and facilitated homeowners’ walk-throughs for successful closings.

• Successfully assumed control of and completed 14 homes on time in one month after builder left company resulting in two awards and promotion.• Constantly met with Inspectors to create trust and understanding.• Quickly mastered and applied knowledge from builders, inspectors, contractors and area manager resulting in increased responsibility.• Scheduled and performed warranty reviews and service.• Aggressively pursued customer satisfaction.

Undertook comprehensive renovation of 15 year old residence.Planned and managed project, logistics, and budget in excess of $70,000.Self performed all the jobs needed to complete the project.Completed all painting and installation of flooring, tile, plumbing fixtures, lighting fixtures, cabinetry, and trim