John Decaro Email and Phone Number
👨💻 Hi, I'm John! Tech enthusiast and avid learner.🏫 IRT Support Technician and Computer Systems Technology student at Rowan University with a 3.95 GPA, building a strong foundation in IT disciplines, including technical support, data analysis, and cybersecurity.* Providing front-line technical support, troubleshooting users' issues with computers and mobile devices, and collaborating with my team to ensure all Rowan students and staff receive proper care and attention📊 I recently completed the Global Tech Experience internship, earning certificates in Microsoft Excel and Tableau, along with two certifications in Data Analysis from partnership projects with Intel and the Grammys Recording Academy.💼 With over three years at Glass International LLC, I've refined my skills in technical support and data management. My responsibilities include:* Overseeing precise data management and providing comprehensive technical support.* Streamlining workflow through data entry and transcription duties.* Supporting technical aspects of client interactions, demonstrating my multitasking and technical expertise.💬 Reach out! I'm committed to expanding my IT knowledge and skills. My goal is to leverage my expertise in technical support, data analysis, and cybersecurity to contribute to innovative and secure IT solutions. I'm eager to connect with professionals and explore opportunities to apply my diverse skill set in a dynamic work environment.📧 jrdecaro4@gmail.com
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Information Resources And Technology Support TechnicianRowan UniversityPhiladelphia, Pa, Us
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Information Resources & Technology TechnicianRowan University Sep 2024 - PresentGlassboro, New Jersey, United States* Providing front-line technical support for students, faculty, and staff, troubleshooting and resolving issues with computers, mobile devices, and networking systems across Windows and Macintosh operating environments.* Responding to telephone, email, and service desk requests, documenting solutions for common technical support inquiries and escalating complex problems to appropriate IRT personnel.* Utilizing the Cisco Finesse system to manage and prioritize service incidents, ensuring prompt and professional handling of support tickets.* Gathering critical information from clients, ensuring accurate and efficient resolution of technical issues and improving overall customer experience.* Collaborating with cross-functional IT teams to support university-wide initiatives, contributing to the maintenance of Rowan's data centers, network infrastructure, and classroom technologies.* Maintaining and updating documentation, providing knowledge-sharing solutions to increase team efficiency and empower clients to resolve recurring issues.* Educating end users by enhancing technical literacy within the Rowan community and ensuring the adoption of best practices in technology usage.
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Information Technology Services SpecialistGlass International Llc 2023 - PresentMedford, New Jersey, United States* Overseeing data analysis and management responsibilities, ensuring accuracy and efficiency. Providing technical support to resolve hardware and software issues, reducing downtime and boosting productivity.* Maintaining the inventory database and coordinating online auction listings, ensuring data integrity and compliance with privacy regulations.* Leading the deployment and configuration of new software and hardware, enhancing system efficiency. Conducting regular system audits and updates to ensure compliance with industry standards.* Training and supporting staff on new technologies, improving overall technical proficiency within the team to develop and implement effective IT solutions.* Managing the company's website and social media platforms, enhancing online presence and engagement.* Assisting with technical aspects of client interactions, ensuring smooth communication.
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Data AnalystThe Global Career Accelerator May 2024 - Jul 2024* Utilizing pivot tables, functions, and visualizations in Microsoft Excel to analyze data, ensuring precision and insightful analysis.* Creating comprehensive reports, interactive dashboards, and visualizations with Tableau software to facilitate data-driven decision-making.* Examining the outcomes of A/B testing to generate actionable business insights and recommendations.* Integrating unstructured data from multiple sources to streamline and expedite the data analysis process.* Applying best practices to produce data visualizations for diverse scenarios and sectors, ensuring accuracy, clarity, and effectiveness.* Collaborating with a global team to complete analysis tasks efficiently and effectively.
John Decaro Education Details
Frequently Asked Questions about John Decaro
What company does John Decaro work for?
John Decaro works for Rowan University
What is John Decaro's role at the current company?
John Decaro's current role is Information Resources and Technology Support Technician.
What schools did John Decaro attend?
John Decaro attended Rowan University, Montclair State University.
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John DeCaro
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