With over 6 years of expertise in data analysis and industrial engineering, I am dedicated to harnessing data's power for driving business growth and innovation. Currently serving as a Data Analyst at Vonage, I wear dual hats as a Program Manager and Data Architect. My passion lies in collaborating with cross-functional teams to conceive and implement data-driven solutions, elevating operational efficiency, customer satisfaction, and revenue streams.As a certified ASQ Green Belt and MTM-UAS Practitioner, my proficiency extends to statistical analysis and manufacturing process improvement. In my current role, I led the conceptualization, development, and successful rollout of the outbound prospecting process, instigating a transformative shift in organizational culture. My role also involved a comprehensive evaluation of the sales tech stack, positioning me as a Subject Matter Expert for sales tools, optimizing their utilization for enhanced outcomes.Furthermore, I identified and rectified systemic data discrepancies through a fundamental overhaul of the data architecture, guaranteeing data quality and integrity. These initiatives allowed me to leverage and refine my skills in SQL, problem-solving, and strategic thinking.
Listed skills include Powerpoint, 5S, Value Stream Mapping, Teamwork, and 42 others.