Joshua Realzola Email & Phone Number

Pasadena, California, United States

International operations specialist with a strong understanding pertaining to rules and regulations under UCP 600 and URC 522. Perform due diligence by following standard banking practices such as knowing your client (KYC) and doing a background check through the Office of Foreign Assets Control (OFAC) with materials set up by upper management.Process Letters of Credit (LC) and process direct collection under the rules of UCP 600 and URC 522. Followed contracts according to the LC and ensured customers goods and trades are processed and finalized from receiving the LC to final payment. Help customers with any discrepancies or issues in their documents and resolve any issue as soon as possible to ensure shipment of goods.Maintained clean transactions for customers by checking their documents, communicating any requests or issues through the Society for Worldwide Interbank Financial Telecommunications (SWIFT), finance loans, process amendments, and processing payments. All work was done through the Integrated Banking Solution Network (IBS net).Helped Customers become familiarized with the way documents are handled under URC 522 and help them begin sending documents out for collection.

Pasadena, California, United States

Helped in transitioning files into an e-data basePerform office tasks to assists teams in the international trade operations departmentScan new documents and old records into Synergy capture clientLearn rules and regulations pertaining to letters of creditPerform OFAC checks for incoming documentsEnter data from new documents into IBS net

United States: Remote

Account executive with experience in business to business digital advertising sales in all industries found on Yelp. Utilized our Customer Relationship Management (CRM) software, Salesforce, to own the full sales cycle from prospecting and qualifying, through to closing the sale and account setup.Developed relationships with clients in order to accomplish business objectives through the education, strategy, demonstration, and successful alignment of Yelp advertising solutions.Maintained business metrics and key performance indicators (KPI) to include: Talk time, quality,outbound call/email volume, conversion rates, customer satisfaction scores (OSAT), and sales pitches.Oversaw calendar management, scheduled meetings, and worked with management to fully service clients.Skills: Business Metrics, Data Entry, Cold Calling, Outbound calls, Calender management, Salesforce, Key Performance Indicators, Business-to-Business, CRM, Google Workspace

Greater Los Angeles Area

Started as a courtesy clerk helping customers and performing basic store duties. Eventually went on to become store opener cashier.