Jon Engle Email & Phone Number

Omaha, Nebraska, United States

Responsible for writing clear, concise operational (issue and non-issue related) communications for more than 20K employees, managing customer emails, and providing reputational consultation on high priority issues and events. Additional responsibilities include drafting teammate talking points, managing customer and media escalations, and providing employee welfare support.

Omaha, Nebraska

Wrote clear, concise operational (issue and non-issue related) communications for more than 20K employees, provided critical incident Executive summaries, and managed customer emails. Additional responsibilities included managing various consumer, merchant, and partner communication projects.

Omaha, Nebraska

Led multiple teams of up to 25 direct reports responsible for answering inbound customer contacts and working fraud queue items while supporting and exceeding company production goals.

Omaha, Nebraska

Provided new hire training, as well as on-going training to tenured employees on new products, tools and procedures to ensure their capability in supporting company production goals. Also, created effective training material and delivered informative email communications for Fraud Operations.

Omaha, Nebraska

Decision-making on customer appeals, reviewing fraud queue items, and answering in-bound customer contacts ranging from basic PayPal functionality questions to escalated account status concerns.

Omaha, Nebraska

News and traffic anchor. Mornings and afternoons. Editing, writing, news gathering, producing, and anchoring reponsibilities. Conducting interviews with news makers.

Bachelor'S Degree, Broadcast Journalism

Diploma