Jessica Piazza Email & Phone Number

Burns Harbor, In

Managing a department of five employees who are the front lines of the dealership. We handle all inbound sales calls and online inquires. We maintain an average of forty percent of the stores business that start online or over the phone. I also manage our advertising vendor accounts including the Times Media Company for print advertising.

1856 W Us Hwy 30 Valparaiso, In 46385

Promoted after two years of service from customer service representative (CSR) to managing the CSR department as well as designing and marketing all of the advertising for the dealership. Results:Helped develop a Business Development Department of five employees who contacted potential customers via internet and phone to obtain appointments producing a 35% sold ratio. Continuous training for employees regarding phone skills, phone scripts, internet training, CRM tools, social media, and product knowledge. Plan and coordinate committees for dealership participation in local parades and festivities, Red Cross Blood Drive, annual car show, Porter Country Fair, Extreme Car Makeover, State Park Little League Sponsorship, and Portage Chamber of Commerce. Design and manage all advertising and promotional media including website design, news print, billboard, business cards, mailers, and miscellaneous opportunities.

Business Marketing

Business Marketing