James R. Email & Phone Number

Product Launch and Market Growth:- Key partner in launching and scaling Salesforce's Data Cloud, driving over 1,000 new customers last quarter and positioning the product for $1B business growth.-Played a critical role in various go-to-market strategies, including pricing transitions and freemium introduction, to enhance market penetration and revenue generation.Customer-Centric Development:- Pioneered customer-centric product development, utilizing critical customer insights and data-driven analytics to exceed user expectations and enhance experience.- Managed a team of specialized technical architects, ensuring market-fit and leveraging the product’s strengths to drive adoption through high-touch and scalable programs.Global Readiness and Leadership:- Spearheaded global readiness initiatives, creating and leading a tiger team to ensure technical and market launch readiness across diverse regions and verticals.Executive and Cross-Functional Collaboration:- Acted as a trusted advisor to executive leadership, presenting strategic insights and aligning on product vision and business goals.- Fostered cross-functional collaboration across Product, Success, Sales, Product Marketing, and Services teams to support product fit, customer success, and scalability.Team and Culture Development:- Promoted a culture of continuous improvement and innovation, aligning team efforts with overarching product and business objectives.

Indianapolis, Indiana

-Led the post acquisition integration of the Igo Digital services team, ensuring alignment with Salesforce delivery standards and enhancing team proficiency.-Transformed the team delivery methodology from custom-scoped solutions to standardized, project-based SOW deliverables, improving efficiency and consistency.

- Promoted to lead a team of technical resources, overseeing their work in designing, implementing, and consulting on marketing solutions within the ExactTarget Marketing Cloud.- Managed and mentored a team of Senior Consultant Solution Architects, ensuring high-quality service delivery and customer satisfaction.

- Designed and implemented marketing solutions within the ExactTarget Marketing Cloud for enterprise customers across various industries.- Worked closely with customers to deliver tailored email marketing solutions based on their specific needs and objectives.- Managed escalations and provided advanced technical support to resolve customer issues promptly and effectively.- Collaborated with technical resources to ensure seamless integration and functionality of email marketing solutions.- Conducted training sessions and provided ongoing consulting to help customers maximize the value of their marketing investments.

- Sold, programmed, and serviced machine vision systems for automotive, pharmaceutical, medical, OEM, and plastics industries.- Provided technical support, on-site programming, and customer training to optimize system performance.- Developed custom solutions to meet industry-specific challenges and improve client efficiency.- Achieved significant sales growth through new business development and strong customer relationships.