Jaroslav Ridilla Email & Phone Number

Ireland

- Preparing and issuing monthly invoices for all billable projects and costs, including hourly, unit, milestone and pass-through; guaranteeing timely and accurate tracking of client’s contracts, changing orders, and service invoices; meeting departmental billing deadlines; assisting with the preparation of monthly client financial summaries and estimates.

Ireland

- Engaged with sales, collections and business partners on a daily basis in aid of the B2B order-to-cash cycle- Reviewed contracts, invoices and order forms to ensure accuracy of payment terms, billing information, pricing, products and legal terms- Oversaw and maintained the accuracy of Oracle master database- Processed invoices, credit memos and debit.

Cork, County Cork, Ireland

- Responsible for evaluating data, training AI and ML models, and ensuring the overall quality and performance of Siri's functionalities- Collected, cleaned, and analysed large datasets to ensure data quality and relevance for training AI/ML models, which enabled us to fine-tune models to enhance Siri's natural language understanding and response.

Cork, County Cork, Ireland

- Demonstrated excellent verbal and written communication skills in German, English or English & German- Reviewed and analyzed simple to complex transactions and customer accounts to detect unauthorized activity, determining appropriate next steps- Actioned fraudulent orders and accounts- Served as a point of contact between cross-functional teams and.

Cork, County Cork, Ireland

- Demonstrated excellent verbal and written communication skills in German, English or English & German- Delivered basic and complex support for Apple customers- Identified potential problems and trends by monitoring tasks and escalations- Worked cross-functionally with other Apple departments to ensure business needs are addressed and customer.

Görlitz, Saxony, Germany

- Demonstrated excellent verbal and written communication skills in German, English or English & German- Delivered basic and complex support for Apple customers and technical support advisors- Identified and escalated emerging product or customer dissatisfaction issues- Was empowered to use judgment when balancing company and customer needs- Worked.