Jaroslav Ridilla Email & Phone Number

Ireland

- Preparing and issuing monthly invoices for all billable projects and costs, including hourly, unit, milestone and pass-through; guaranteeing timely and accurate tracking of client’s contracts, changing orders, and service invoices; meeting departmental billing deadlines; assisting with the preparation of monthly client financial summaries and estimates, and reporting KPI type data on A/R, cash collections, and days sales outstanding (DSO) to the Senior Leadership Team within the Company, including the CEO and CFO- Preparing comprehensive financial reports, ensuring accurate tracking and timely delivery of financial data to support business operations and decision-making- Effectively communicating with Project Managers, Business Development, and Proposals & Contracts regarding contract documents, change orders, and other contract modifications, approvals, and any additional services related to billing activities to drive collections- Researching, reviewing, obtaining approval (as needed), and processing credit memo requests, and assisting Project Management with billing inquiries; researching unpaid or disputed amounts and engage Proposals & Contracts, Project Management, and Finance departments to lead resolution and correction of payment issues and billing errors- Assessing and pursuing opportunities for expansion of client billing; communicating with Finance leadership as to observations and actions taken- Advising Accounts Payable on client billing, relative to invoicing and reimbursable expenses- Providing year-end assistance of auditor requirements, which may include research and reconciliation; perform additional assignments, as directed by Finance leadership

Ireland

- Engaged with sales, collections and business partners on a daily basis in aid of the B2B order-to-cash cycle- Reviewed contracts, invoices and order forms to ensure accuracy of payment terms, billing information, pricing, products and legal terms- Oversaw and maintained the accuracy of Oracle master database- Processed invoices, credit memos and debit memos in a timely and accurate manner- Documented all communication accurately and in a timely manner- Ensured that all issues are escalated appropriately to the correct internal departments and management- Identified processes and improving efficiency- Performed additional duties and worked on internal projects as required- My responsibilities in this role focused mainly DACH and UKIE market

Cork, County Cork, Ireland

- Responsible for evaluating data, training AI and ML models, and ensuring the overall quality and performance of Siri's functionalities- Collected, cleaned, and analysed large datasets to ensure data quality and relevance for training AI/ML models, which enabled us to fine-tune models to enhance Siri's natural language understanding and response capabilities- Identified patterns and insights from data to improve Siri's performance and user interactions- Identified issues related to model performance, data integrity, and user experience- Worked closely with engineers, data scientists, and product managers to align on goals and deliverables

Cork, County Cork, Ireland

- Demonstrated excellent verbal and written communication skills in German, English or English & German- Reviewed and analyzed simple to complex transactions and customer accounts to detect unauthorized activity, determining appropriate next steps- Actioned fraudulent orders and accounts- Served as a point of contact between cross-functional teams and customers- Analyzed, identified and communicated trends from exception reporting- Researched and resolved suspect fraud escalations from various sources- Represented Apple with customers and partner organizations- Built and compiled case details for Law Enforcement, Global Security, and Legal- Achieved and exceeded performance and productivity goals

Cork, County Cork, Ireland

- Demonstrated excellent verbal and written communication skills in German, English or English & German- Delivered basic and complex support for Apple customers- Identified potential problems and trends by monitoring tasks and escalations- Worked cross-functionally with other Apple departments to ensure business needs are addressed and customer satisfaction achieved- Met minimum team standards such as customer satisfaction goals and team metrics- Understood the goals of the entire organisation and actively participated in achievement of those goals- Took responsibility for tasks and decisions as documented in all processes and procedures- Showed willingness to work on other duties as assigned

Görlitz, Saxony, Germany

- Demonstrated excellent verbal and written communication skills in German, English or English & German- Delivered basic and complex support for Apple customers and technical support advisors- Identified and escalated emerging product or customer dissatisfaction issues- Was empowered to use judgment when balancing company and customer needs- Worked cross-functionally with other Apple departments to ensure business needs are addressed and customer satisfaction achieved- Met minimum team standards such as customer satisfaction goals and team metrics- Understood the goals of the entire organisation and actively participated in achievement of those goals- Took responsibility for tasks and decisions as documented in all processes and procedures- Showed willingness to work on other duties as assigned