Jay-Ar Llanillo Email & Phone Number

Dubai, Ae

Leading the client onboarding process to the program by checking the infrastructure readiness, providing training materials for program processes, and ensuring all the necessary alignment is done with stakeholders for smooth operations when the client services are launched.On the program level, oversaw the performance of external fulfillment centers across MENA countries for Amazon and led the weekly review, performance, and process improvements.Quality control and monitored the program's sales forecasts, and production plans and provided relevant feedback on forecasts vs actuals for evaluation and future assumptions of sales for UAE, EGY, and KSA.Consolidated and created simplified reports and dashboards for the program, operations, and leadership use as well as maintained and analyzed the existing dashboards' data and further optimized them based on operation/program needs. Led the Weekly Business Review meeting of the programs' progress and performance across MENA countries.

Dubai, United Arab Emirates

Conducted webinars to selling partners about the fulfilment program ensuring that the sellers know the details and processes for better seller performance and customer experience. Gathered data, analyzed, and prepared weekly and monthly summarized reports about the program which provide an overview of the status and progress. Suggested solutions to identified problems shown by the data. Provided support to stakeholders who are in direct communication with the customers by processing operational requests and education on the updated processes. Sourced prospective customers based on the available data in the production database and communicate the final information to various stakeholders for action. This became the source of the most quantity of sellers enrolled in the program.Educated the customers about the program metric requirements and provide suggestions on how to maintain them to ensure that the customer can enjoy the benefits of the programMaintain the database of customers enrolled in the program and monitor their performanceTook part in the launch of the program in KSA by checking various user experiences, standard processes, and their actual execution, launching documents like the SOPs and process reference pages for the customers.

Dubai, United Arab Emirates

Managed day-to-day production requirements by allocating tasks to the team, monitoring the activity progress, providing feedback, and presenting progress reports to stakeholders and the leadership team.Came up with new processes and modified standard operating procedures for the UAE team based on the existing processes, company policies, and practical applications to provide seamless solutions to issues raised by stakeholders, selling partners, and customers. These SOPs were then used as references for the processes published in EG and KSA team counterparts.Provided feedback and coaching to the team members which aimed to improve performance and prepare each member for the next level of promotion. The coaching included giving the current performance status, positive feedback, identifying improvement points, and providing suggestions on how to improve them. Trained several teams about the updated SOPs and tools needed to complete tasks, and provided the best available solutions to various customer concerns in preparation for the launches of the UAE counterpart teams in Saudi Arabia and Egypt.

Dubai, United Arab Emirates

1. Conduct investigations with various escalated issues by the Seller Support, provide feedback and solutions. 2. Coordinate with the logistics team about various order issues including return managements and disputes.3. Identify processes to effectively address seller issues

Dubai, United Arab Emirates

1. Verify order details through outbound calls to ensure successful delivery.2. Encourage business partners to ship orders on time, raise or maintain their fulfillment performance and assist them in concerns regarding order shipments through calls and emails. Coordinate their issues with the right people to help them.3. Identify aberrations in sellers’ activities and impose company policies to resolve them.4. Ensure new sellers are educated on the basics of fulfilling orders they receive. 5. Create team reports.

Quezon City Philippines

1. Actively seek for leads and prospective clients thru online (Facebook and email) and offline (door to door).2. Met prospective clients - built connections, convince them to buy the products and close sales;3. Monitored existing clients and maintain good relationship;4. Gathered important information related to product sales in the area and create opportunities for more sales;6. Provided relevant feedbacks to management that would contribute to the improvement of sales, products and company services. 7. Answered product queries and process online purchases.

Pasig City Philippines

1. Offer mobile phones, mobile services, home phones and internet services to all the leads provided by the company through outbound calls;2. Follow up calls and offered other products to existing customers after carefully analyzing their needs;2. Hit the target daily, weekly and monthly sales.

Pasig City

1. Answer calls and provided assistance to customers;2. Explain billing details and process payments;3. Troubleshoot basic mobile phone, home phone and internet technical issues;4. Escalat calls to the responsible department;5. Maintain high standard of customer service;6. Maintain customer handling time for maximum productivity.