John Robert Torres
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John Robert Torres Email & Phone Number

Senior System Engineer at Cognizant at Cognizant
Location: Quezon City, National Capital Region, Philippines 7 work roles 4 schools
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Current company
Cognizant
Role
Senior System Engineer at Cognizant
Location
Quezon City, National Capital Region, Philippines
Company size
278214 employees

Who is John Robert Torres? Overview

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Quick answer

John Robert Torres is listed as Senior System Engineer at Cognizant at Cognizant, a company with 278214 employees, based in Quezon City, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for John Robert Torres.

John Robert Torres previously worked as Senior System Engineer at Cognizant and Process Specialist at Cognizant. John Robert Torres holds Bachelor Of Applied Science - Basc, Information Technology from Lyceum Of The Philippines University.

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Cognizant

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Profile bio

About John Robert Torres

Ever since I was a child, I have been a problem solver. I guess that was the result of playing hundreds of hours of RPG which requires you to think hard and find solutions out of nothing. I was able to use this practice throughout my career of being go-to guy for difficult questions and problems. I do not know a lot of things but give me a data, learn the basics and I can tell you what is going on. Whatever the outcome is, everyone involved has to understand and having a good sense of communication is a must because you have to coach people and present it to a crowd by whatever means. My previous professions have honed me to be that person.Being a problem solver and attentive to details have helped me outside of work too when I'm cooking(which I love) or even when consoling a heartbroken friend. But being all that, I understand that there are things that are beyond my capabilities and when I'm at that point, I always try my best to have an impact to it. Oh I so love that sense of accomplishment when I am able to solve something or make it better.

Current workplace

John Robert Torres's current company

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Cognizant
Cognizant
Senior System Engineer at Cognizant
teaneck, new jersey, united states
Website
cognizant.com
Employees
278214
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7 roles

John Robert Torres work experience

A career timeline built from the work history available for this profile.

Senior System Engineer

Current
Cognizant
Jun 2021 - Present

Process Specialist

Cognizant
  • Acts as key escalation or SME for new/revised and/or more complexprocess, procedure and business issue problems. This includes leading themeasurement, analysis and evaluation of process development/ re-designand.
  • Coach and train team members, and provide feedback to the manager ongaps/opportunities so expert knowledge and understanding of the businessunit’s key products, services and processes is a must
May 2016 - Jun 2021

Service Desk Analyst

Cognizant
  • Supported Supervalu and Albertsons now UNFI and Safeway respectively,two of the largest supermarket chains in the US and acted as a Service DeskAnalyst where we respond to IT support requests over the phone, email.
  • Handled issues from stores' POS systems and servers, network andmainframe systems from distribution centers and computer issues fromcorporate offices and vendors/brokers.
Aug 2014 - May 2016

Technical Care Associate

Convergys

Makati, National Capital Region, Philippines

  • Provided Technical Support for AT&T Uverse consumers. A cable or IPTVservice of AT&T which is a telecommunications company in the US.
  • Was responsible in taking phone calls from consumers who reportedtechnical issues with their product. We saw to it that their issues were fixedand that they were satisfied with the services.
May 2014 - Aug 2014

Subject Matter Expert

Teleperformance

Mandaluyong, National Capital Region, Philippines

  • Acted as a primary point of escalation or L2 and solves advanced problemswhile making sure customers are satisfied.
  • Oversaw team seating and scheduling on production floor to ensure there isalways seat allocation for 400+ agents. This includes auditing workstationsthen escalate to IT if needed
May 2012 - May 2014

Customer Service Representative

Teleperformance

Mandaluyong, National Capital Region, Philippines

  • Was an agent who provides Customer Service Rep duties for Boost Mobile, atelecommunications company in the US
  • Was responsible in taking calls from consumers and fixing whatever issuesthey have with their mobile phones and billing then making sure they aresatisfied with the services.
May 2011 - May 2012

Directory Assistance Operator

Eperformax Contact Centers & Bpo

Makati, National Capital Region, Philippines

  • Did Directory Assistance for Verizon, a telecommunications company in theUS and was responsible in taking an average of 1000 calls a day fromconsumers in the US who asks for residential or business listings.
Mar 2010 - May 2011
Team & coworkers

Colleagues at Cognizant

Other employees you can reach at cognizant.com. View company contacts for 278214 employees →

DS Debashis Saha Debashis Saha Colleague at Cognizant Kolkata, West Bengal, India, India View → RK Rajesh Kumar Mohapatra Rajesh Kumar Mohapatra Colleague at Cognizant Bengaluru, Karnataka, India, India View → SS Srisagana Sivakumar Srisagana Sivakumar Colleague at Cognizant Coimbatore, Tamil Nadu, India, India View → ST Saptarshi Tagore Saptarshi Tagore Colleague at Cognizant Kolkata, West Bengal, India, India View → GP Gyan Pratap Gyan Pratap Colleague at Cognizant Delhi, India, India View → AK Animesh Kumar Singh Animesh Kumar Singh Colleague at Cognizant Durgapur, West Bengal, India, India View → NR Naga Raju Katta Naga Raju Katta Colleague at Cognizant Kaikalur, Andhra Pradesh, India, India View → BP Bavithra Perumal Bavithra Perumal Colleague at Cognizant Coimbatore, Tamil Nadu, India, India View → VC Venkatabalasubramany Chetlapalli Venkatabalasubramany Chetlapalli Colleague at Cognizant Bengaluru, Karnataka, India, India View → AD Atul Deshmukh Atul Deshmukh Colleague at Cognizant Amravati, Maharashtra, India, India View →
4 education records

John Robert Torres education

French Language And Literature, A1.2

Alliance Francaise De Manille

Associate'S Degree, Computer Science

Asian Institute Of Computer Studies University

High School Diploma

Don Alejandro Roces Sr. Science And Technology High School
FAQ

Frequently asked questions about John Robert Torres

Quick answers generated from the profile data available on this page.

What company does John Robert Torres work for?

John Robert Torres works for Cognizant.

What is John Robert Torres's role at Cognizant?

John Robert Torres is listed as Senior System Engineer at Cognizant at Cognizant.

Where is John Robert Torres based?

John Robert Torres is based in Quezon City, National Capital Region, Philippines while working with Cognizant.

What companies has John Robert Torres worked for?

John Robert Torres has worked for Cognizant, Convergys, Teleperformance, and Eperformax Contact Centers & Bpo.

Who are John Robert Torres's colleagues at Cognizant?

John Robert Torres's colleagues at Cognizant include Debashis Saha, Rajesh Kumar Mohapatra, Srisagana Sivakumar, Saptarshi Tagore, and Gyan Pratap.

How can I contact John Robert Torres?

You can use AeroLeads to view verified contact signals for John Robert Torres at Cognizant, including work email, phone, and LinkedIn data when available.

What schools did John Robert Torres attend?

John Robert Torres holds Bachelor Of Applied Science - Basc, Information Technology from Lyceum Of The Philippines University.

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