Information Technology Solutions Architect
CurrentProfessional Services Architect and Consultant at Lexmark International since 2010, driving the company’s success in the Latin American banking sector. Key achievements include:- Securing major clients like Scotiabank, BBVA, and Interbank, positioning Lexmark as the leading provider to 80% of the banking industry in the region.- Developing on-premises and cloud solutions that reduced material use by 15%, cut labor costs by up to 10%, and ensured rapid recovery for cloud services.- Leading training sessions and workshops to boost team efficiency by 40% and reduce incident tickets by 30%.- Delivering data-driven insights and executive presentations, helping achieve a 98% customer satisfaction rate and a 95% contract renewal rate.